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Letter From The Director: May 2026

The Spring 2026 Semester in Review

By Michelle Amazeen

With the end of another semester, I have been reflecting upon the many activities in the CRC and among our fellows in 2026, thus far.

At a time when external research funding continues to be difficult to attain (and retain), the CRC again provided two internal funding opportunities: the Faculty Research Seed Grants and the Hugo Shong Misinformation Faculty Research Grants. You can read about the awardees and their projects in the pages that follow.

The CRC is also offering our fellows administrative support throughout the external grant lifecycle, from early proposal planning through submission coordination and post-award support. You can see more details on our website here .

Our Colloquium Series consists of monthly research presentations that highlight the original research of our CRC fellows. I would like to thank our 2026 spring Colloquium speakers which included a February talk from Professor Edward Downes about mobile device dependency. In March, we heard from Dr. Chris Chao Su and PhD student Patrick Mohan Zhang about how people learn information from generative AI, research that was funded by a Faculty Research Seed Grant. And in April, Dr. Ayse Lokmanoglu presented research on studying visual communication. You can read about these presentations as well as those from many of our past Colloquium speakers on our website .

In addition to our Colloquium Series, every semester our fellows nominate a distinguished scholar from outside the university to share their outstanding scholarship, expertise, and experience with the BU community. Our distinguished lecture series is a tribute to Dr. Melvin L. DeFleur, a past colleague, to honor his contributions to the fields of communication and media research. This spring, we were honored to host Dr. Yotam Ophir (University at Buffalo) as our DeFleur Distinguished Lecturer who spoke about “Misinformation and Society: Five Lessons I’ve Learned from Studying Thousands of Years of Falsehoods.” A recording of his talk is accessible on our website, as well.

In promoting a culture of research and collaboration, our fellows had opportunities throughout the semester to gather in person. This spring, our monthly Work-In-Progress meetings were coordinated by Dr. Ayse Lokmanoglu, enabling fellows to informally discuss their research with the intent of idea exchanges surrounding any aspect of research efforts (collaboration, theoretical premises, study design, methods, resources, analysis issues, literature searches, conference presentations, etc.). I am looking forward to seeing the new energy and changes Dr. Lokmanoglu is planning for the fall.

The CRC has two formal outreach programs designed to enhance public access to the work of our faculty fellows: the Media & Technology Public Opinion Poll and “The COMversation” podcast. Since its inception in January 2022, the COM/CRC Media & Technology Public Opinion Poll has enabled faculty fellows to advance their thought leadership on a variety of information integrity topics. This past semester, our polls involved dating apps and perceptions of and responses to U.S. Immigration and Customs Enforcement (ICE) activity . Faculty members with ideas for a future poll can get involved by completing this Google Form.

To make communication research even more accessible to the public, the CRC’s podcast, The COMversation , connects academic insights with current events. Hosted by Dr. Charlotte Howell , three new episodes were released this spring. The February episode addressed Migration, Media, and Memory with CRC fellow Dr. Roy Grundmann and Julia Cumes, a fellow with COM’s Center for Media Innovation for Social Impact (MISI). The March episode featured yours truly discussing my new book , Content Confusion . In April, Dr. Howell facilitated a discussion of the Heated Rivalry phenomenon with Dr. Katy Coduto and Professor Aaron Walker. More episodes are being prepared for release over the summer, so be sure to follow The COMversation on Spotify or iTunes and give us a listen!

Given the University’s commitment to engaging students in research, the CRC continued to facilitate fellows’ efforts to recruit students as research participants via our SONA research participant management system. The SONA system gives both graduate and undergraduate students an opportunity to become involved with various research activities across COM while earning course credit for doing so. This semester, 37 research studies were available to over 594 students from 43 different COM courses. I hope you will consider registering your courses for the fall 2026 semester. For more information about how our SONA program works, please visit our website or email comsona@bu.edu.

Last but not least, I am incredibly grateful for the commitment and hard work of our staff this spring. Many thanks to our Lab and Research Manager, Amanda King, who has made our facilities a welcoming place for scholarly activities and has skillfully trained both experienced and emerging researchers on the technologies offered by the CRC. I would also like to thank our wonderful student assistants who helped to keep the Center running. Aditi Balaravi (MCR) was our Research/SONA Assistant, GT Nguyen (MS) was our Technical Assistant, and Mary Yiorkadji (MS) was our Multimedia Assistant. I look forward to welcoming back Aditi and Mary next semester and send GT best wishes upon her graduation from COM. Thanks to you all!

To our CRC community of fellows, I wish you a wonderful summer with time to relax and recharge. I look forward to seeing you in the fall.

The CRC Awards $140,000 in Research Grants for 2026

By CRCSTAFFApril 23rd, 2026in Homepage

The CRC Awards $140,000 in Research Grants for 2026

The Communication Research Center (CRC) at Boston University's College of Communication is proud to announce this year's research grant recipients. This cycle, we awarded $140,000 in funding across two grant programs, supporting seven faculty projects that explore how communication shapes, and sometimes distorts, the way we understand the world around us.

Hugo Shong Misinformation Research Grants:
We live in a world where false and misleading information spreads faster and further than ever before. It's not just a matter of occasional rumors or conspiracy theories on the fringes; misinformation today is produced and shared at a massive scale by politicians, corporations, and social media platforms alike. The result is real: people are losing trust in the news, in public institutions, and in each other. Democracies are struggling to find common ground on issues like climate change, public health, and civil rights when citizens can't agree on basic facts.
The Hugo Shong Misinformation Research Grants were created to help address this problem. They fund COM faculty who are studying how misinformation works and what we can do to stop it. This year, we are proud to support two projects focused on a particularly urgent threat: fake and manipulated images.

This year's awardees are:

Dr. Ayse Lokmanoglu - "Visual Misinformation, Synthetic Images, and Democratic Trust: A Computational and Experimental Pilot Study"

Dr. Susanna Lee & Dr. Jing Yang -“Deepfake Photojournalism and Public Trust: Detecting and Mitigating Visual Misinformation"

Faculty Research Seed Grants:
Good research doesn't always fit neatly into one field. Some of the most important questions - about technology, communication, and society - require researchers to work across disciplines, combining different methods and perspectives to find answers that no single field could reach on its own. That's exactly what the Faculty Research Seed Grants are designed to encourage.
Each year, full-time COM faculty are invited to apply for up to $20,000 in funding to support projects that bring together ideas and tools from multiple disciplines. This year, we are funding five projects that span artificial intelligence, journalism, robotics, and organizational communication.

Dr. Eric Gordon - "Neighborhood AI for Civic Sensemaking: Co-Designing a Community-Facing Virtual Assistant in South Dorchester"

Dr. Juwon Hwang - "When Algorithms Contradict Themselves: Systemic Coherence, Machine Heuristics, and Trust in Automated Institutional Communication"

Dr. Jing Yang & Dr. Susanna Lee - "Soft Touch, Strong Presence: Embodied Parasocial Relationships with Robot Companion"

Dr. Xiaoya Jiang - "An Examination of the Impact of News Visual Attributes on Public Opinion About Two Contentious Issues"

Dr. Ejae Lee - "AI-Mediated Organizational Reputation: Developing a Multidimensional Framework for AI-Generated Communication Environments"

Congratulations to all of this year's awardees. The CRC is proud to support research that deepens scholarly inquiry while also advancing public understanding, civic engagement, and the health of our democratic institutions. We look forward to the insights your work will bring.

Letter From The Director: April 2026

How Three Minutes Can Make Research Matter

By Michelle Amazeen

I was recently invited by BU’s Office of Graduate Affairs to deliver the keynote address at the 2026 “Three Minute Thesis” (3MT) Competition.3MT is an internationally celebrated program in which graduate students learn to share their work with non- specialist audiences in only three minutes. Ten finalists presented their research, with the top three receiving prize money (First place $1,000; Second place $500; People’s choice $500). Below is my keynote address:

The Power of Distillation: How Three Minutes Can Make Research Matter

Thank you — and congratulations. You’ve reached a huge milestone: years of intense study, nights in the lab or archives, endless revisions, and now you must explain it in just three minutes. That constraint isn’t arbitrary. It’s a training in clarity: to turn complexity into something a busy, diverse world can understand and use.

We live in a very different information environment than scholars did even a decade ago. Trusted newsrooms no longer sit at the center of the public conversation. Instead, information flows through countless websites, social platforms, and personalities — many of whom have little relevant expertise but enormous reach. At the same time, generative AI is making it easier than ever to produce convincing-looking images, audio, and text. The result is what I call “content confusion”: everyday people — and institutions — increasingly uncertain about what is real, what is accurate, and whom to trust.

That matters for you, because if you don’t set the narrative for your work in plain, reliable terms, someone else will — and their version may be wrong, incomplete, or even deliberately misleading. This is true whether your topic is climate science, public health, engineering, history, or the arts. Good research has real consequences only when it is communicated clearly enough to be heard and understood.

Your 3MT is not just a contest; it’s practice in stewardship—the act of sharing knowledge so it can inform decisions, policies, and public life.

A few short strategic takeaways for what your ability to communicate now enables:

1. Influence beyond the academy. Clear, compelling accounts of research increase the chance your findings will shape policy, industry practice, or public understanding. That is impact.

2. Defensive clarity. In an era of misinformation and AI-enabled fabrication, transparent explanations and honest statements of uncertainty help inoculate your work from misinterpretation or misuse.

3. Trust building. Simple, accurate communication—over time—accrues credibility. Audiences remember authors who are clear, candid, and consistent.

4. Iterative scholarship. Treat communication as part of the research cycle. When non-specialists respond, you learn what assumptions or gaps matter in the world outside your lab or archive; that feedback can refine future work.

5. Ethical responsibility. When your findings affect people’s health, safety, or livelihoods, clarity is a moral obligation as much as a professional one.

The broader point is this: the 3MT forces a discipline that matters for how knowledge travels today. You’ve practiced distillation under pressure. Use that skill strategically—as an extension of your scholarship, not an afterthought.The tiny, well-crafted narrative you deliver in three minutes can be the seed for broader conversations, trustworthy public engagement, and real-world impact.

Finally, a reassurance. The old “knowledge deficit” idea—the hope that facts alone would change minds—is largely dead. People filter information through values, identity, and trust. Your clarity won’t automatically change every audience, but it does make your research accessible to those who are ready to learn and it strengthens the foundation for dialogue with others. So as you step up today, remember: you are not being asked to dilute your scholarship but to make it heard. Three minutes is an invitation to translate rigor into reach—to plant a clear idea that can grow into public understanding, policy, or practice. Your voice matters in an age of content confusion. Keep speaking with honesty and care, listen to how people respond, and let those responses sharpen your work.

Thank you — I can’t wait to hear your three-minute stories.

I hope to see some COM PhD students at next year’s competition. More information about the event is available here.

Survey: Americans closely following news of ICE operations – and many moved to act

Americans are closely following news of U.S. Immigration and Customs Enforcement (ICE) activity in Minnesota and other cities across the country – and many want to take action against companies supporting it, according to a new opinion survey out today.

Two out of three respondents to the latest Media & Technology Survey from the Communication Research Center at Boston University’s College of Communication agreed or strongly agreed that they pay close attention to news and social media about ICE operations.

Of those paying close attention, just more than half (51%) say they would support calls to boycott companies that support ICE operations.

“The fact that people are paying close attention to news about ICE operations indicates an underlying interest and curiosity about these operations,” said Arunima Krishna, co-author of the survey and associate professor of public relations at Boston University College of Communication.

Read full story here.

Letter From the Director: February 2026

Access, Influence, and Visibility: Communication Research on the Epstein Story

By Michelle Amazeen

On February 4, 2026, BU’s The Daily Free Press published an article with the explosive headline, “BU COM dean corresponded extensively with Jeffrey Epstein in 2014 and 2015, files show.” The story notes that these contacts occurred after Epstein’s 2008 guilty plea for soliciting a minor, a timing the piece treats as central to its significance.

Communication research does not adjudicate conduct but can help contextualize revelations like this by asking: What was the pattern of public attention to Epstein over time, and what communication mechanisms might have shaped that pattern?

Gatekeeping — the selection, shaping, and withholding of information as it moves from sources to audiences — is central to that inquiry. Although his 2008 conviction was public record, it’s important to note that news coverage of Epstein was minimal until 2019 (see Figure 1). MediaCloud, an open-source platform that aggregates and analyzes news content from roughly 70,000 publications, shows a pronounced rise in articles mentioning “Jeffrey Epstein” only in mid-2019.

Figure 1: Count of news articles including “Jeffrey Epstein” since January 1, 2008 according to MediaCloud.

The paucity of attention to Jeffrey Epstein is further illustrated by Google Trends, an online tool that shows how often people search for specific terms over time, revealing rising topics and relative interest compared to other queries. We can see that public searches about Epstein were virtually non-existent until July 2019 (see Figure 2). Taken together, these tools indicate that widespread public awareness did not track, in the aggregate, with Epstein’s earlier 2008 conviction.

Figure 2:Google Trends chart of searches for “Jeffrey Epstein” since January 1, 2008.

Returning to the notion of gatekeeping can further contextualize the type of news attention that did exist. Coverage prior to 2008 mixed neutral or favorable profiles of Epstein’s philanthropy and social ties with occasional critical reporting that raised questions about the sources of his wealth and the nature of his relationships with powerful people. Sustained, widespread investigative scrutiny was relatively limited until the major reporting from Julie K. Brown of the Miami Herald that preceded his 2019 arrest.

One notable profile was a March 2003, Vanity Fair article by Vicky Ward that scrutinized Epstein’s extravagant lifestyle and probed the sources of his wealth. What was omitted were the sexual assault accusations of two women interviewed by Ward; according to NPR, a live round of ammunition and a dead cat’s head were left outside Vanity Fair publisher Graydon Carter’s home in an apparent attempt to intimidate him into not publishing those allegations. The omission illustrates how editorial decisions — whether driven by legal risk, safety concerns, or other pressures — can suppress salient information and, unintentionally or otherwise, contribute to reputation laundering.

The Vanity Fair example shows how discrete pressures—legal risk, intimidation, editorial judgment—can alter what reaches the public. Frameworks such as Joan Donovan’s Lifecycle of a Media Manipulation Campaign help move us from such anecdotes to systematic analysis of how narratives are created, amplified, suppressed, and, eventually, corrected, and of the actors and tactics that shape what the public hears — and what it does not.

Applying this lens to Epstein’s 2008 case shows multiple constraining forces: a non-prosecution agreement negotiated by prosecutors limited federal exposure and kept key details from victims and the public; most coverage remained local and episodic rather than sustained nationally; and the broader news environment (pre-#MeToo) offered weak incentives for pursuing high-risk sexual-abuse investigations.

Most importantly, what The Daily Free Press article highlights is how Epstein made key adjustments to his media manipulation strategy. Following his 2009 release from prison, Epstein worked to normalize his public profile by cultivating relationships with scientists, journalists, and cultural institutions through philanthropy and access to power networks. That pattern helps explain why individuals and institutions might have engaged with him without encountering the level of sustained scrutiny that emerged only later.

I reached out to Eric Gordon, director of the Center for Media Innovation & Social Impact, who shared the following. “Understanding this nuance does not remove culpability from all those who interacted with Epstein prior to 2019. It challenges the notion that any interaction with the man demonstrates alignment or willing ignorance of his crimes. What is common knowledge now was not then. We need to avoid the intellectual trap of seeing the past through the lens of the present. Instead, as we process the millions of newly released documents from the files, journalists and the concerned public need to evaluate each of the disclosed associations on its own merits, and not as an undifferentiated tranche of ‘gotchas.’”

We must never lose sight of what matters most: Jeffrey Epstein sexually abused underage girls, and survivors deserve justice, support, and institutional accountability. At the same time, communication research helps us identify practical, system-level changes that would make it less likely for similar harms to be obscured in the future. These include stronger disclosure and vetting practices for institutional relationships, clearer newsroom and editorial guidance on handling donations and outside offers of access, and procedures that ensure survivors’ interests are prioritized in institutional decision-making. Such measures are not intended to excuse past behavior but to reinforce accountability and protect students, staff, and the public from future harm — while preserving legitimate academic and editorial exchange.

Survey: Despite Skepticism, People Sticking with Dating Apps

By Burt Glass

Reports of the death of dating apps, as Mark Twain might say, are greatly exaggerated.

That’s one finding of the latest Media & Technology Survey, out today, from the Communication Research Center at Boston University’s College of Communication.

Last year, media outlets reported major dating platforms, such as Bumble and Tinder, saw big declines in users. But the Boston University survey suggests a slight uptick in both current dating app users and the number of people who have ever used a dating app.

Thirteen percent of respondents said they currently use a dating app, compared with 9% in last year’s survey. Thirty-three percent said they have used a dating app at some point, more than last year (28%).

Similarly, nearly half of respondents (49%) agreed or strongly agreed that people can find their soulmate on a dating app, up from last year (42%). Only 13% disagreed or strongly disagreed.

“Despite some skepticism, dating apps are ultimately too easy to abandon,” said Kathryn Coduto, assistant professor at Boston University College of Communication and designer of the survey. “Users might not be logging in everyday, but the convenience of the dating pool in your pocket makes it too tempting to completely stop using them.

Read full story here.

Letter From the Director: January 2026

Why Legacy News Must Lead the Way Amid Content Confusion

By Michelle Amazeen

The media world faced big challenges in 2025. Social media platforms like Meta cut back on independent fact-checking, citing concerns about free speech. Yet, polls show most Americans across political lines want information verified, especially on health topics.

At the same time, misinformation spreads quickly, political divisions grow deeper, and new technology like AI-generated deepfakes makes it harder to tell what’s true. These changes have created what I call content confusion—a flood of information mixed with misleading or false messages that makes trusting what we read difficult.

The problem isn’t just that there’s too much information. It’s also about growing distrust caused by how news is made and funded. Many news organizations now produce sponsored or advertorial-style content that looks like news but is actually marketing. Some even use journalists to create this content, which can contradict their own reporting. This blurs the line between news and ads, leading to confusion and lost trust.

Adding to these problems, a few corporations or wealthy owners control many news outlets. This limits the variety of voices and perspectives in the media and can put pressure on newsrooms to avoid tough stories. These economic and political forces make it harder for legacy news sources to fight misinformation and provide reliable facts.

Why 2026 Matters

Despite these obstacles, Americans clearly want trustworthy and accurate news. Polls show strong support for fact-checking and protections against AI-driven fake videos and audio. Many people are even willing to donate money to support these efforts, showing there is real public interest in good journalism.

Communication research plays a vital role here: it helps us understand how misinformation spreads, which fact-checking and labeling approaches work, and how people evaluate sources. Insights from research can guide newsroom practices and public policy—helping news organizations target interventions, design clearer disclosures, and measure what actually rebuilds trust.

Legacy news organizations have experienced journalists trained to check facts and follow ethics, which new social media platforms often lack. But many newsrooms struggle with balancing commercial interests and editorial fairness. They also face pressure from falling budgets and fast-changing technology.

If these newsrooms want to meet the moment in 2026, they need to make real changes. First, they must clearly separate paid promotional content from news articles to avoid confusing readers. They should also support efforts—both within their organizations and through industry and public policies—that foster a diversity of fact-based viewpoints and ownership structures, helping ensure communities receive independent, credible news.

Technology is both a risk and a tool. While AI can spread falsehoods, it can also help newsrooms verify information if used carefully and openly. Partnerships among newsrooms, communication researchers, educators, nonprofits, and technology experts will be critical for developing effective strategies to combat misinformation and strengthen public trust in the media.

Engaging Younger Readers

Much depends on connecting with younger people, who often get news through social media or influencer content. Many young Americans feel disconnected or discouraged by today’s divided media world. But history shows that young people have always played a key role in bringing social change.

Legacy media can play a supportive role in advancing media literacy by creating accessible educational content and partnering with schools and community groups. Communication research can help tailor these initiatives to be more effective, showing what kinds of lessons, formats, and partnerships actually improve critical evaluation skills. Such efforts help equip younger generations to spot misinformation and think critically about sources, preparing them to be informed, responsible citizens.

Supporting Local and Independent Journalism

Strong journalism needs new funding ideas. Public money for local and independent news, limits on media monopolies, and ongoing support for fact-checking all help build a healthier information environment.

Some states like New Jersey and Pennsylvania already fund local news in innovative ways. Others should follow. Recent budget cuts and the shrinking of public media funding make this even more urgent. Public investment ensures that communities get reliable information without too much influence from advertisers or political groups.

Why It Matters to You

Trustworthy news is not just a luxury. It affects your daily life—from health decisions to voting choices, to understanding important local and national issues. When we can rely on accurate information, we can better participate in decisions that shape our communities and country.

If confusion and misleading content keep growing unchecked, it weakens our ability to understand the world and work together. But if news organizations renew their commitment to truth and fairness – and collaborate with researchers, technologists, and educators – they can help rebuild trust and strengthen democracy.

A Time for Leadership

The challenge is big. It requires courage from news leaders, innovation in funding and technology, and a willingness to engage with all communities. Legacy media must step up this year to show they remain the trusted source for facts and fair reporting.

As we move through 2026, rebuilding a media system that serves everyone is urgent and possible. In a world that can feel noisy and confusing, strong journalism – guided by evidence from communication research – is a foundation we all need.

 

Letter from the Director: December 2025

The Fall 2025 Semester in Review

By: Michelle Amazeen

December marks the conclusion of another bustling semester for the CRC which kicked off with our annual open house co-hosted this year with the Center for Media Innovation & Social Impact.

Our fall programming included our Colloquium Series, which consists of monthly research presentations that highlight current and original research of CRC fellows. Our speakers includedDr. Michael Elasmar in September (An AI-Assisted Methodology for Quantifying Measurement Error of Social Media Text Posts), Dr. Katy Coduto and Prof. Margaret Wallace in October (Friending Artificial Intelligence: How People Bond with ChatGPT Over Time), and Dr. AnneMarie McClain in November (Adapting and Dreaming: How Supportive Families of LGBTQ+ Kids Respond to Today’s Media Representation).

Every semester, the CRC invites a distinguished scholar from outside the university to share their outstanding scholarship, expertise, and experience with the BU community. Our Fall 2025 Dr. Melvin L. DeFleur Distinguished Lecturer was Dr. Brooke Erin Duffy (Cornell University) who presented a talk entitled, The Visibility Bind: Platform Labor, Precarity, and Resistance in the Creator Economy.

To foster connections within our research community, our faculty fellows met monthly as part of our Work-In-Progress meetings. Special guests this semester included representatives from BU’s offices of Federal and Foundation Relations as well as from BU’s Institutional Review Board.

Given the University’s commitment to involving students in research, the CRC continued to facilitate fellows’ efforts to recruit students as research participants via our SONA research participant management system. SONA provides both graduate and undergraduate students with the opportunity to engage in various research activities across COM while earning course credit. This semester, students from 50 different COM courses had access to over two dozen research opportunities. Faculty fellows (or their advisees) who utilize CRC resources are required to register their courses with SONA. We encourage all instructors to consider including their courses in the upcoming Spring semester. To enroll, please complete this form. For more details about the SONA program, visit our website or email us at comsona@bu.edu.

The CRC also sought to advance the thought leadership of its fellows with the Media & Technology Public Opinion Poll. In September, our poll addressed deepfakes: Big Margins Support Protections Against AI-Powered Deepfakes on Social Media. In October, Dr. Deborah Jaramillo lent her expertise to a poll about government censorship: Large, Bipartisan Majorities Oppose Government Censorship of Talk Show Hosts, Media Companies. And in November, our poll addressed climate communication related to research from Dr. Chris Wells: Falling Confidence that American Businesses Will Help Stop Climate Change. Faculty fellows interested in participating in a future poll can propose topics of interest by completing this form.

Finally, season two of The COMversation returned with an episode of True Crime Stories, featuring a discussion with Profs. Katy Coduto, Dick Lehr, and Kate Winkler Dawson, hosted by by Dr. Charlotte Howell. The COMversation is a podcast that connects academic insights with current events, aiming to make communication research more accessible to the public. More episodes are in the works, so stay tuned!

None of these efforts would have been possible without the commitment and hard work of our staff this fall. I am grateful to our Lab and Research Manager, Amanda King, as well as our wonderful graduate and undergraduate assistants who helped to keep the Center running. Yunhee Choi has been our Research Assistant and SONA Administrator doing the behind-the-scenes work on our research participant management system. Ramona Chae has been our Multimedia Assistant promoting CRC activities on our website and socials. Mingyu Palmer has been our Technical Assistant keeping our technologies accounted for and updated. And Aakshi Sinha and Maggie Styer have been our Podcast Assistants running the boards and editing our latest podcast episodes. Thanks to all!

Finally, to our CRC community of fellows, I wish you a joyous and restful holiday season and look forward to the many new and exciting activities we are planning for 2026!

Survey: Falling Confidence that American Businesses will Help Stop Climate Change

By Burt Glass

Americans’ understanding of the problem of climate change hasn’t changed, but their faith in corporations’ promises to address the issue is falling, according to a new opinion survey.

In the latest Media & Technology Survey from Boston University’s College of Communication and IPSOS, 61% of Americans expressed the belief that climate change is predominantly being caused by human activities. This was only slightly less, and not statistically significantly different from the 64% who expressed that belief in a Boston University survey conducted in November 2022.

The responses are consistent with other recent polling showing steady understanding of, and concern about, climate.

But over the same time, the survey suggests that Americans’ confidence that large companies will work to address the issue slipped substantially. In 2022, 60% of respondents believed that “corporate initiatives to address climate change will make a difference,” but now only 48% believe that – a statistically significant decline. Also, 57% of respondents agree with the statement that “corporate promises to address climate change are mostly empty promises,” while only 9% disagreed, revealing a major credibility gap for companies.

Read full story here

Letter from the Director: November 2025

Content Confusion: Why Americans Are Losing Faith in Corporate Climate Promises—and the Media’s Role

By: Michelle Amazeen

As the world wrestles with an accelerating climate crisis, hope rests on collective action from governments, corporations, and citizens. Yet last week’s conclusion of COP30 produced an agreement largely seen as “incremental at best" and far less than what the planet urgently needs. One climate reporter called the final agreement “a document that shows no commitment whatsoever to truth,” highlighting the growing disconnect between political rhetoric and reality.

In this climate of skepticism, public trust in corporate environmental promises is plummeting. COM’s latest Media & Technology Survey found that only 48% of Americans today believe corporate initiatives will truly make a difference on climate change, down sharply from 60% in 2022—a statistically significant drop. Even more damning, 57% agree that “corporate promises to address climate change are mostly empty promises,” while only 9% disagree.

The public is increasingly recognizing the greenwashing doublespeak from corporations that loudly promote sustainability efforts, even as the majority of their investments continue to support activities that harm the environment. This credibility gap highlights the urgent need for greater transparency and accountability in corporate environmental claims.

This widening credibility gap stems not only from corporate inaction but also from how content from these companies is handled by leading news media—institutions supposedly dedicated to truth and public enlightenment. Yet, many prestigious outlets blur the lines between editorial reporting and sponsored advertising, a practice known as native advertising, which often serves corporate interests more than the public’s.

As I chronicle in my latest book, Content Confusion, in May 2023, the New York Times publicly called out Google for pledging to defund climate disinformation while YouTube continued serving ads funding climate lies. Yet the Times itself engaged in a similar duality: producing and hosting native advertising campaigns for ExxonMobil that promote “green” initiatives while distracting from or obscuring the fossil fuel giant’s broader environmental harm.

In reporting on the 2022 US House Oversight hearings on fossil fuel companies misleading the public about climate change, a Times article noted ExxonMobil’s algae biofuel ad campaign created by BBDO Worldwide and published in the New York Times. However, it omitted that the Times’ own T Brand Studio produced a closely related native advertising campaign promoting algae-based fuels. This campaign, now part of a Massachusetts Attorney General lawsuit alleging false advertising, remains live on the Times’ website—even though ExxonMobil ended its algae biofuel efforts in late 2022.

The Times was paid $5 million to produce this 2018 campaign, which was driven by the client’s belief that public perceptions had been distorted by a “volatile news cycle” that misrepresented ExxonMobil’s climate commitments. The campaign intentionally leveraged the Times’ trusted voice—a “Timesian” tone—to reach audiences, making the ads feel like part of the publication’s editorial content.

This represents a fundamental breach of journalistic integrity. When a news organization creates and amplifies branded content to compete against its own news coverage, it becomes complicit in muddying public understanding of critical issues. The very platform meant to reveal truth instead facilitates “content confusion”—the blurring of news and promotional messaging that obscures reality.

The New York Times is far from unique. The Washington Post’s WP Creative Studio has produced many climate-related native advertising campaigns for fossil fuel and petrochemical interests, as have Bloomberg, The Economist, the Financial Times, Politico, Reuters, the Wall Street Journal and other leading news outlets. Several of these campaigns have been implicated in lawsuits alleging deceptive advertising practices.

Such practices indicate how once-clear editorial boundaries have eroded in today’s market-driven media landscape, opening doors for corporate actors to insert themselves into the flow of “trusted” information. In a time when rapid, reliable information is paramount, this commercial influence contributes to a broader disinformation epidemic.

With the public growing increasingly cynical about corporate climate commitments, journalists and news organizations must choose sides unequivocally. The false equivalence created by mixing advertising and editorial content betrays the societal role of the press and jeopardizes democratic discourse. Disclosures alone cannot mitigate the risk when sponsored content is crafted to emulate unbiased news and exploit institutional credibility.

As the fragile COP30 deal shows, our climate challenges are immense. If media organizations continue allowing their platforms to be used for greenwashing and corporate doublespeak, they not only fail their ethical obligations—they impair the public’s ability to discern fact from fiction in a crisis where truth is critical.

Until clear, enforceable separation between advertising and editorial content is restored, readers and policymakers must navigate a landscape of “Content Confusion,” where the line between genuine news and corporate spin becomes increasingly invisible—and where democracy and climate action suffer as a result.