Resolved Issues

• There is a defect in “add address” in student self service where the student is presented with a blank field in recommended, here is an example:
  
• Guest Users (formerly Sharelink) set up by a student are not able to retrieve their password to set up their accounts to access MyBU Student. This is a high priority item that we expect to be resolved soon.
• People with apostrophes in their names will see other special characters and numbers in their names.

• The Student Account statement does not include the total amount owed – we are working to resolve an issue but the account detail and payment information is available under “Student Account Details.”
• In some cases you may see a minus sign in front of the account balance. This indicates that there is a credit on the account, and that no charges are currently due.

• Student hires were failing during payroll runs.
• Staff could not see hires in multiple organizations this was resolved by creating a new security role.

• We will begin to process transcripts on Friday May 31st, students will be able to order transcripts beginning at 1:00 p.m.
• Immunization holds are not currently displaying accurately in MyBU Student.
• Academic history has been converted to MyBU Student, including past non-degree enrollment. These non-degree “program plan stacks” will appear “Active” but you will not be able to register in them. Your will register to your primary program plan stack.

• We expect the new PLUS Loan application to be available to students by mid to late June.

• Courses with multiple meeting sections are not displaying all of the meeting days of the classes on the Calendar View of the Student Schedule.

• Display Name is not in use in the Advising Module – this is a high priority, and we are hoping to have it fixed by mid-June.

• We have identified the issue with multiple components in courses in COM, ENG and KHC
• Course topics are missing from courses, causing an error (for example, writing courses)

We are working to fix these as quickly as possible

• Students who have not enrolled in many terms will continue to have open CPP stacks until our enrollment conversion at D3. Following this conversion, we will deactivate all CPP stacks that have no recent enrollment, according to University Policy.
• Students who deferred in previous cycles and will be matriculating in MyBU Student as undergraduate students will have a WADM row added to their CPP stack by Admissions, then subsequently admitted for the Fall 2024 term. This record will be used to term activate these students.
• Graduate, Law, Medical, and Dental deferral students are still being investigated, with details to follow.

• This was missed on the Workflow form – we will add it but, in the meantime, please use the Service Now form.

• Personal Email must be updated in order for display name to show in MyBU student.. go to bu.edu/myidentity to update.

• This will be resolved when we convert enrollment history at the end of May.

• Students pursuing certificates only (i.e. not concurrently pursuing a degree program at BU) will appear as non-degree students in MyBU Student.
• Specific certificate information (including status) will be converted into the Milestone component of MyBU Student in late May.

• Currently MyBU Student includes students who are eligible for fall registration. Students who are graduating in May or are not currently enrolled will not have a record and will continue to use the Student Link.
• If you are a current Boston University student, or a staff member working with a student and believe that you/they are eligible for fall 2024 enrollment, please open a ticket.

We will update MyBU Student as students become eligible to register. At our third launch at the end of May, all students will be in the new SIS

• In this launch, Student Groups were used to designate academic level (U1, U2, G1, G2 etc.) to support the Term Activation and Enrollment Appointment processes – not all academic levels were necessary, so some may be blank.

The Links continue to be the source of truth for a student’s academic level until late May.

• If you are a current Boston University student, and are not graduating in May, submit a HelpDesk ticket to generate your student degree information

Students who have been identified will have their full program history converted into MyBU Student as soon as possible

• Students who had a part time academic load in a previous semester (including summer, and not necessarily the most recent semester)- – converted erroneously as part time.

• Example: Student is GRAD Career & MEDS Career with a Term Activation in GRAD Career, but the MEDS Career Fall Term is the only one available in Schedule Builder
• When students are accessing the Schedule Builder as themselves, the Term Values drop down will default to the terms that they are active for through the term activation process.
• When staff are utilizing the Act as User > Schedule Builder functionality, they are not limited by the same Term Activation logic and the system defaults the term. A Service Request has been submitted for this bug, to update the default in these cases.