Bianca’s research focused on interviewing patients on their experience with telemedicine, in hopes to identify winning strategies to guide future practice and policy for telehealth.

In addition, fear of contracting Covid-19 from healthcare facilities has deterred patients from seeking care for both acute and chronic conditions. This has compelled patients, providers and insurers alike to turn to telemedicine. Bianca’s study will have the opportunity to interview a unique patient population — patients who may not have scheduled a tele-visit if given the choice.  Bianca hopes findings from this study can be used to advocate for telemedicine to continue to be covered by health insurance after the pandemic as well. Finding ways to improve the implementation of telemedicine will have long-reaching benefits to increase access to patients who are known to be marginalized from traditional models of health care.