![\"Glossary](\"\/sis-training\/files\/2025\/06\/Glossary-icon.png\"){kind=icon}
<\/a><\/p>\nIntroduction<\/h4>\n
The General Info tab in the Student Services Center provides an overview of student characteristics including Service Indicators, Initiated Checklists, Student Groups, Personal Data, Names, Addresses, Phone Numbers, and Email Addresses. The types of student data viewable will be dependent on security access; some information included here may reflect access for roles with higher level permissions in this area.<\/p>\n
Student Services Center (SSC) consolidates student data from various areas of MyBU Student in one page. Please refer to the Introduction to Student Services Center resource for a general overview, or if detailed instructions are needed for one of the other tabs, please refer to that resource: Student Center, Admissions, Transfer Credit, Academics, and Financial Aid.<\/p>\n
\u26a0\ufe0e Screen options and menus will vary by user; please note that displays may differ for you based on access that has been granted. All screens shown are for training purposes only.<\/p>\n
Navigation<\/h4><\/p>\n\n- Navigate to Student Services Center:\n
\n- From the Dashboard left menu<\/strong>, scroll to Student Services Center<\/strong>.<\/li>\n
- From the Full Site homepage<\/strong>, navigate to: Compass at top right of Nav Bar > Menu > Campus Community > Student Services Center<\/strong>. <\/li>\n<\/ol>\n<\/li>\n
- To find a student, enter the student\u2019s available data in the Find an Existing Value window that displays, and select Search<\/strong>.<\/li>\n
- The student\u2019s Service Center page will open. Click the General Info<\/strong> tab to view available data, based on security.<\/li>\n<\/ol>\n
The General Info Tab is divided into two display areas: use the links at the top of the page to jump directly to the categories of student data that are displayed at the bottom of the page as expandable, editable sections. Please refer back to this image to review the content layout for all display sections on the General Info tab page:<\/p>\n
![\"The](\"\/sis-training\/files\/2026\/06\/ssc_36-526x636.png\")
<\/a><\/p>\n<\/div>\n<\/div>\n\n
Service Indicators<\/h4><\/p>\nNavigate to the Service Indicators section by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\nService Indicators, or \u201cholds,\u201d are:<\/p>\n
\n- Applied to student records and, when configured to do so, can prevent students from taking specific actions such as enrolling in classes (typically a negative SI).<\/li>\n
- Also used to identify particular student characteristics (typically a positive SI).<\/li>\n
- Configured to display, or not display, in Student Services Center.<\/li>\n<\/ul>\n
The Service Indicators data section provides information regarding all positive and negative Service Indicators applied to a student. When a Service Indicator is released, it will no longer impact the student, and it will no longer display here.<\/p>\n
![\"An](\"\/sis-training\/files\/2026\/06\/ssc_37-636x326.png\")
<\/a><\/p>\nUsers with the security to edit or release service indicators will be able to click the Edit Service Indicators<\/strong> button (see previous image) to access the Manage Service Indicators page:<\/p>\n![\"Example](\"\/sis-training\/files\/2026\/06\/ssc_91-636x271.png\")
<\/a><\/p>\nRefer to the Service Indicators<\/a> resource for more information about editing Service Indicators. <\/p>\n<\/div>\n<\/div>\n\n
Initiated Checklists<\/h4><\/p>\nNavigate to the Initiated Checklists section by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\nThe Checklists data section displays Checklist to-do\u2019s and due dates:<\/p>\n
![\"The](\"\/sis-training\/files\/2026\/06\/ssc_38-636x284.png\")
<\/a><\/p>\nUsers with the security to update checklists will be able to click the Review Checklist Summary<\/strong> button (see previous image) to access the Checklist Summary page.<\/p>\n\n- Data will display the Checklist Code, Checklist Item, Description, Due date, Item Status (definitions below), Function, Type, Name of who added, and Date\/Time.<\/li>\n<\/ul>\n
![\"Checklist](\"\/sis-training\/files\/2026\/06\/ssc_92a-636x226.png\")
<\/a><\/p>\nWith appropriate security, staff can use the Edit<\/strong> or View<\/strong> links for additional information.<\/p>\n\n- Edit displays the Checklist Management page, allowing for updates to the Checklist and Checklist Item data.
![\"A](\"\/sis-training\/files\/2026\/06\/ssc_114-636x402.png\")
<\/a><\/li>\n- View displays the Checklist Detail page, listing similar information to the list on the SSC General Info tab, but in the MyBU Student Checklist page view. This pop-up is still view only.\n
![\"A](\"\/sis-training\/files\/2026\/06\/ssc_113-636x351.png\")
<\/a><\/li>\n<\/ul>\nSee Financial Aid Checklists<\/a> (student resource) to understand how To-Do\u2019s display for students and Adding and Updating Financial Aid Checklists Items<\/a> (staff resource) for FA support information. <\/p>\nCHECKLIST ITEM STATUSES<\/h5>\n
BU uses the following checklist item statuses, which are displayed in the data tables in the Checklist Data sections: <\/p>\n
\n- Initiated: Most documents come onto the checklist in Initiated status. This usually means that this document is required from the student and no action has yet been taken by the student. The CSS Profile and FAFSA, among many others, come in as Initiated status. <\/li>\n
- Notified: Indicates that a student has been sent additional notification regarding the checklist requirement beyond the posting of the document in Initiated status. Some documents that may move to Notified status are Student and Parent Tax information and Federal Verification requirements. <\/li>\n
- Received: Indicates that the student has been notified and has submitted (or submitted prior to being notified) the required item, which is pending review by the Financial Aid office. Nearly all documents will move to Received status at some point. <\/li>\n
- Cancelled: Indicates that the document has not been approved to move forward, or that the student\u2019s request has been denied. This status is used for only three documents: Noncustodial Parent Waiver Request, Parent Income Information Waiver, and Appeal for reconsideration. <\/li>\n
- Completed: The end status for most documents. This status indicates there is no further action needed by either staff or the student on this document. <\/li>\n
- Waived: Used for only one document: the Noncustodial Parent Profile. This is marked as Waived if the office determines that the Noncustodial Parent Profile does not need to be reviewed. <\/li>\n<\/ul>\n
<\/div>\n<\/div>\n\n
Student Groups<\/h4><\/p>\nNavigate to Student Groups by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\nStudents can be added to one or more Student Groups to identify different student characteristics. Effective dating indicates when the group is Active and Inactive.<\/p>\n
The Student Groups data section provides a Description and Status (Active or Inactive) for each Student Group listed.<\/p>\n
![\"A](\"\/sis-training\/files\/2026\/06\/ssc_39.png\")
<\/a><\/p>\nExamples of Student Groups include Athletes, High School Student, and MET International.<\/p>\n
Users with role and row-level security can click the Edit Student Groups<\/strong> button (shown above) to edit details applied to a student\u2019s record in the Student Groups page:<\/p>\n![\"Example](\"\/sis-training\/files\/2026\/06\/ssc_94-636x345.png\")
<\/a><\/p>\nTo learn more about concepts referenced in this section, review the Student Groups<\/a> resource and the \u201cData Rows and Effective Dates\u201d section of the Introduction to Using MyBU Student<\/a> resource.<\/p>\n<\/div>\n<\/div>\n\n
Personal Data, Names, Addresses, Phones, Emails<\/h4><\/p>\nNavigate to the Personal Data section by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\nThe Personal Data section displays information including Campus ID, Date of Birth (Month and Day), Gender, and Marital Status:<\/p>\n
![\"Data](\"\/sis-training\/files\/2026\/06\/ssc_41-636x159.png\")
<\/a><\/p>\nThose with security can click the Edit Personal Data<\/strong> button (shown above). This allows staff to access pages to update some bio-demo information in the Person Maintenance page\u2019s Biographical Details tab.<\/p>\nNAMES<\/h5>\n
Navigate to the Names section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\nThe Names section displays a table of name types, such as preferred, primary, and diploma. The affiliated name with each type is also listed with its Active\/Inactive status and date:<\/p>\n
![\"Example](\"\/sis-training\/files\/2026\/06\/ssc_96-636x210.png\")
<\/a><\/p>\nThose with security can click the Edit Names<\/strong> button (shown above) to update the student\u2019s name and related data in the external Names page.<\/p>\nADDRESSES<\/h5>\n
Navigate to the Addresses section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\nThe Address data section displays address types, addresses, and Active\/Inactive address statuses: <\/p>\n
![\"The](\"\/sis-training\/files\/2026\/06\/ssc_42-636x337.png\")
<\/a><\/p>\nThose with security can click the Edit Addresses<\/strong> button (shown above) to view and edit the student\u2019s address(es) data in the external Address Maintenance page.<\/p>\nPHONES<\/h5>\n
Navigate to the Phones section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\nThe Phones data section displays phone number types and related data, such as extension number and preferred status:<\/p>\n
![\"The](\"\/sis-training\/files\/2026\/06\/ssc_43-636x230.png\")
<\/a><\/p>\nThose with security can click the Edit Phones<\/strong> button (shown above) to view and edit the student\u2019s phone number(s) data in the external Phones page.<\/p>\nEMAIL ADDRESSES<\/h5>\n
Navigate to the Email Addresses section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\nThe Email Addresses data section displays email types (i.e. Application Email, BU Email, Personal), email addresses, and preferred indicator:<\/p>\n
![\"The](\"\/sis-training\/files\/2026\/06\/ssc_44-636x212.png\")
<\/a><\/p>\nThose with security can click the Edit Email Addresses<\/strong> button (shown above) to view and edit the student\u2019s email and URL data in the external Electronic Addresses page.<\/p>\n<\/div>\n<\/div>\n\n
Related Resources<\/h4><\/p>\n\n- Student Services Center\n
\n- Student Center Tab<\/li>\n
- Admissions Tab<\/li>\n
- Transfer Credit Tab<\/li>\n
- Academics Tab<\/li>\n
- Finances Tab<\/li>\n
- Financial Aid Tab<\/li>\n<\/ul>\n<\/li>\n
- Adding & Updating Financial Aid Checklist Items<\/a><\/li>\n
- Data Rows and Effective Dates<\/a><\/li>\n
- Financial Aid Checklists<\/a><\/li>\n
- Service Indicators<\/a><\/li>\n
- Student Groups<\/a><\/li>\n<\/ul>\n
<\/div>\n<\/div>\n\n
Page last updated June 2026. For a PDF copy, print this webpage as a PDF.<\/p>\n
- \n
- Navigate to Student Services Center:\n
- \n
- From the Dashboard left menu<\/strong>, scroll to Student Services Center<\/strong>.<\/li>\n
- From the Full Site homepage<\/strong>, navigate to: Compass at top right of Nav Bar > Menu > Campus Community > Student Services Center<\/strong>. <\/li>\n<\/ol>\n<\/li>\n
- To find a student, enter the student\u2019s available data in the Find an Existing Value window that displays, and select Search<\/strong>.<\/li>\n
- The student\u2019s Service Center page will open. Click the General Info<\/strong> tab to view available data, based on security.<\/li>\n<\/ol>\n
The General Info Tab is divided into two display areas: use the links at the top of the page to jump directly to the categories of student data that are displayed at the bottom of the page as expandable, editable sections. Please refer back to this image to review the content layout for all display sections on the General Info tab page:<\/p>\n
<\/a><\/p>\n<\/div>\n<\/div>\n\n
Service Indicators<\/h4>
<\/p>\nNavigate to the Service Indicators section by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\n
Service Indicators, or \u201cholds,\u201d are:<\/p>\n
- \n
- Applied to student records and, when configured to do so, can prevent students from taking specific actions such as enrolling in classes (typically a negative SI).<\/li>\n
- Also used to identify particular student characteristics (typically a positive SI).<\/li>\n
- Configured to display, or not display, in Student Services Center.<\/li>\n<\/ul>\n
The Service Indicators data section provides information regarding all positive and negative Service Indicators applied to a student. When a Service Indicator is released, it will no longer impact the student, and it will no longer display here.<\/p>\n
<\/a><\/p>\nUsers with the security to edit or release service indicators will be able to click the Edit Service Indicators<\/strong> button (see previous image) to access the Manage Service Indicators page:<\/p>\n
<\/a><\/p>\nRefer to the Service Indicators<\/a> resource for more information about editing Service Indicators. <\/p>\n
<\/div>\n<\/div>\n\n
Initiated Checklists<\/h4>
<\/p>\nNavigate to the Initiated Checklists section by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\n
The Checklists data section displays Checklist to-do\u2019s and due dates:<\/p>\n
<\/a><\/p>\nUsers with the security to update checklists will be able to click the Review Checklist Summary<\/strong> button (see previous image) to access the Checklist Summary page.<\/p>\n
- \n
- Data will display the Checklist Code, Checklist Item, Description, Due date, Item Status (definitions below), Function, Type, Name of who added, and Date\/Time.<\/li>\n<\/ul>\n<\/a><\/p>\n
With appropriate security, staff can use the Edit<\/strong> or View<\/strong> links for additional information.<\/p>\n
- \n
- Edit displays the Checklist Management page, allowing for updates to the Checklist and Checklist Item data. <\/a><\/li>\n
- View displays the Checklist Detail page, listing similar information to the list on the SSC General Info tab, but in the MyBU Student Checklist page view. This pop-up is still view only.\n
<\/a><\/li>\n<\/ul>\nSee Financial Aid Checklists<\/a> (student resource) to understand how To-Do\u2019s display for students and Adding and Updating Financial Aid Checklists Items<\/a> (staff resource) for FA support information. <\/p>\n
CHECKLIST ITEM STATUSES<\/h5>\n
BU uses the following checklist item statuses, which are displayed in the data tables in the Checklist Data sections: <\/p>\n
- \n
- Initiated: Most documents come onto the checklist in Initiated status. This usually means that this document is required from the student and no action has yet been taken by the student. The CSS Profile and FAFSA, among many others, come in as Initiated status. <\/li>\n
- Notified: Indicates that a student has been sent additional notification regarding the checklist requirement beyond the posting of the document in Initiated status. Some documents that may move to Notified status are Student and Parent Tax information and Federal Verification requirements. <\/li>\n
- Received: Indicates that the student has been notified and has submitted (or submitted prior to being notified) the required item, which is pending review by the Financial Aid office. Nearly all documents will move to Received status at some point. <\/li>\n
- Cancelled: Indicates that the document has not been approved to move forward, or that the student\u2019s request has been denied. This status is used for only three documents: Noncustodial Parent Waiver Request, Parent Income Information Waiver, and Appeal for reconsideration. <\/li>\n
- Completed: The end status for most documents. This status indicates there is no further action needed by either staff or the student on this document. <\/li>\n
- Waived: Used for only one document: the Noncustodial Parent Profile. This is marked as Waived if the office determines that the Noncustodial Parent Profile does not need to be reviewed. <\/li>\n<\/ul>\n
<\/div>\n<\/div>\n\n
Student Groups<\/h4>
<\/p>\nNavigate to Student Groups by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\n
Students can be added to one or more Student Groups to identify different student characteristics. Effective dating indicates when the group is Active and Inactive.<\/p>\n
The Student Groups data section provides a Description and Status (Active or Inactive) for each Student Group listed.<\/p>\n
<\/a><\/p>\nExamples of Student Groups include Athletes, High School Student, and MET International.<\/p>\n
Users with role and row-level security can click the Edit Student Groups<\/strong> button (shown above) to edit details applied to a student\u2019s record in the Student Groups page:<\/p>\n
<\/a><\/p>\nTo learn more about concepts referenced in this section, review the Student Groups<\/a> resource and the \u201cData Rows and Effective Dates\u201d section of the Introduction to Using MyBU Student<\/a> resource.<\/p>\n
<\/div>\n<\/div>\n\n
Personal Data, Names, Addresses, Phones, Emails<\/h4>
<\/p>\nNavigate to the Personal Data section by either clicking the link<\/strong> at the top of the page or scrolling to the expandable section further down the page.<\/p>\n
The Personal Data section displays information including Campus ID, Date of Birth (Month and Day), Gender, and Marital Status:<\/p>\n
<\/a><\/p>\nThose with security can click the Edit Personal Data<\/strong> button (shown above). This allows staff to access pages to update some bio-demo information in the Person Maintenance page\u2019s Biographical Details tab.<\/p>\n
NAMES<\/h5>\n
Navigate to the Names section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\n
The Names section displays a table of name types, such as preferred, primary, and diploma. The affiliated name with each type is also listed with its Active\/Inactive status and date:<\/p>\n
<\/a><\/p>\nThose with security can click the Edit Names<\/strong> button (shown above) to update the student\u2019s name and related data in the external Names page.<\/p>\n
ADDRESSES<\/h5>\n
Navigate to the Addresses section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\n
The Address data section displays address types, addresses, and Active\/Inactive address statuses: <\/p>\n
<\/a><\/p>\nThose with security can click the Edit Addresses<\/strong> button (shown above) to view and edit the student\u2019s address(es) data in the external Address Maintenance page.<\/p>\n
PHONES<\/h5>\n
Navigate to the Phones section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\n
The Phones data section displays phone number types and related data, such as extension number and preferred status:<\/p>\n
<\/a><\/p>\nThose with security can click the Edit Phones<\/strong> button (shown above) to view and edit the student\u2019s phone number(s) data in the external Phones page.<\/p>\n
EMAIL ADDRESSES<\/h5>\n
Navigate to the Email Addresses section either by clicking the link<\/strong> at the top of the page or scrolling to the expandable section at the bottom of the page.<\/p>\n
The Email Addresses data section displays email types (i.e. Application Email, BU Email, Personal), email addresses, and preferred indicator:<\/p>\n
<\/a><\/p>\nThose with security can click the Edit Email Addresses<\/strong> button (shown above) to view and edit the student\u2019s email and URL data in the external Electronic Addresses page.<\/p>\n
<\/div>\n<\/div>\n\n
Related Resources<\/h4>
<\/p>\n- \n
- Student Services Center\n
- \n
- Student Center Tab<\/li>\n
- Admissions Tab<\/li>\n
- Transfer Credit Tab<\/li>\n
- Academics Tab<\/li>\n
- Finances Tab<\/li>\n
- Financial Aid Tab<\/li>\n<\/ul>\n<\/li>\n
- Adding & Updating Financial Aid Checklist Items<\/a><\/li>\n
- Data Rows and Effective Dates<\/a><\/li>\n
- Financial Aid Checklists<\/a><\/li>\n
- Service Indicators<\/a><\/li>\n
- Student Groups<\/a><\/li>\n<\/ul>\n
<\/div>\n<\/div>\n\n
Page last updated June 2026. For a PDF copy, print this webpage as a PDF.<\/p>\n
- Data Rows and Effective Dates<\/a><\/li>\n
- Student Services Center\n
- View displays the Checklist Detail page, listing similar information to the list on the SSC General Info tab, but in the MyBU Student Checklist page view. This pop-up is still view only.\n
- Edit displays the Checklist Management page, allowing for updates to the Checklist and Checklist Item data.
- Data will display the Checklist Code, Checklist Item, Description, Due date, Item Status (definitions below), Function, Type, Name of who added, and Date\/Time.<\/li>\n<\/ul>\n
- From the Full Site homepage<\/strong>, navigate to: Compass at top right of Nav Bar > Menu > Campus Community > Student Services Center<\/strong>. <\/li>\n<\/ol>\n<\/li>\n
- From the Dashboard left menu<\/strong>, scroll to Student Services Center<\/strong>.<\/li>\n