![\"Glossary](\"\/sis-training\/files\/2025\/06\/Glossary-icon.png\"){kind=icon}
<\/a>![\"Video](\"\/sis-training\/files\/2025\/05\/Video-icon.png\"){kind=icon}
<\/a><\/p>\nIntroduction<\/h4>\n
The Drop-Ins feature of MyBU Student allows academic advisors to offer same-day support to students through quick, problem-solving sessions during high-volume times. <\/p>\n
Drop-In Queues<\/strong>\u202f can be opened and managed by Advisors and Department Support staff within a given department. Students can easily check-in to the queue online and Advisors can then accept drop-ins, record summaries, and mark them complete\u202ffrom one interface. <\/p>\n \u24d8 NOTE<\/strong>: Not all departments are configured for Drop-Ins in MyBU Student. If you have questions about the configuration of Drop-Ins in your department, please contact your Department Admin.<\/p>\n \u26a0\ufe0e Screen options and menus will vary by user; please note that displays may differ for you based on access that has been granted. How Drop-Ins Work:<\/p>\n *Advisors and Department Support staff should defer to any agreed-upon practices and procedures related to Drop-Ins when opening\/closing a queue or accepting drop-in appointments.<\/strong>\u202f<\/p>\n \u24d8 Note regarding Drop-Ins versus last-minute appointments<\/strong>: Drop-In queues should typically only be opened during established advising drop-in times for the department. If a same-day\/last-minute appointment needs to be arranged with a student outside of established drop-in times, Advisors and Department Support staff can set these up using the Custom tab when creating an appointment. Most departments have configured their appointment restrictions such that students cannot book same-day appointments themselves in MyBU Student. <\/p>\n For information about scheduling non-drop-in appointments, click here<\/a>.<\/p>\n After joining the queue, each student follows this workflow, depicted as a status within the Drop-In Session:<\/p>\n An additional state, Removed<\/strong>, is available for cases when a student cannot be met or unavailable and needs be removed from the queue.<\/p>\n Below are more detailed visual workflows for virtual and in-person sessions. They outline the specific activities for Department Support, Advisors, and students. <\/p>\n Virtual Sessions<\/strong><\/p>\n Pre-conditions for virtual drop-in sessions: <\/p>\n In-Person Sessions<\/strong><\/p>\n Pre-conditions for in-person drop-in sessions:<\/p>\n <\/div>\n<\/div>\n\n When it is time for Drop-In session, a designated Department Support staff member or Advisor can follow these steps to open or access a queue. <\/p>\n Within an open session, Advisors and Department Support staff can monitor queued students as they move through the workflow of Waiting, Accepted, In Meeting, and Completed (or Removed, as applicable). Queued students are also accepted directly from this Main Queue page. <\/p>\n <\/div>\n<\/div>\n\n \u24d8 Please DO NOT make changes to the Queue settings! The primary reason for visiting this page is to access the Drop-In Link.<\/strong><\/p>\n To view settings and access the Queue\u2019s Drop-In Link, click the Settings<\/strong> button at the top-right of the page. <\/p>\n The following Settings will display:<\/p>\n Click \u2018Back to Session\u2019 at the top of the Settings page to return to the Queue Session. <\/p>\n <\/div>\n<\/div>\n\n The following statistics display below the Session header: <\/p>\n Relevant statistics reset as applicable when the queue is reopened after being closed. <\/div>\n<\/div>\n\n Students should add themselves to the queue using the Drop-In Link<\/strong> which can be found on the session\u2019s Settings page. <\/p>\n TIP!<\/strong> Use a QR Code generator to create and display a QR code for the Drop-In Link in the office or Zoom room, which students can scan to join the queue from their phone. <\/p>\n \u24d8 NOTE<\/strong>: A queue\u2019s Drop-In Link is the same for each session. Keep this in mind when distributing the Drop-In Link and be mindful of when queues are opened. <\/p>\n From the Drop-In Link, students will be prompted to log in to MyBU Student if they are not already logged in. They will be brought to an Enter Drop-In Queue page where they input a Meeting Type and Reason before clicking ‘Save’ to join the queue. This will bring the student to a page where they can monitor their status and wait time in the queue. The student can also remove themselves from the queue or edit the Meeting Type or reason. <\/p>\n Manual Add:<\/strong><\/p>\n It is recommended to use student self-service, but students can be manually added to the queue if necessary, by clicking New Drop-In<\/strong>. From there, input the Meeting Type and Reason and then click Save<\/strong> to add the student to the queue.<\/p>\n <\/div>\n<\/div>\n\n With that said, the queue will remain open until it is closed, even if there are no users currently on the page. <\/p>\n Queued students will display starting with the student who has been waiting the longest with a default of 10 students shown per page. <\/p>\n For each student in the queue, the following information can be seen at a glance: <\/strong><\/p>\n Click View<\/strong> to expand full details of the student\u2019s queue reservation. Update the Meeting Tye or Reason as needed and click Save<\/strong>. Upon saving, a confirmation message will appear and the screen will return to the reservation details. <\/p>\n Select from the available removal reasons and click Remove<\/strong>. Upon removing, a confirmation message will appear and the screen will return to the Queue page.<\/p>\n <\/div>\n<\/div>\n\n The following instructions are for advisors. Advisors can access and view the queue as described in the above section. It is also from the queue that Advisors should accept appointments. There is no special action an Advisor needs to take in MyBU Student before accepting appointments in an open queue in their department. <\/p>\n \u24d8 Accepting the queued student does NOT start the meeting. It will only block other advisors from accepting the meeting until the meeting is started or the student is requeded or removed from the queue.<\/strong><\/p>\n<\/li>\n From the reservation details page, the Advisor may take the following actions:<\/p>\n TIP!<\/strong> Open the Student Details page in a new tab<\/strong> in order to easily navigate between the student\u2019s info and the meeting. The drop-ins queue can stay active and accurate in one tab while a second tab is used to conduct the meeting with the student.<\/p>\n Completing the drop-in is the same as adding an Appointment Summary to a scheduled appointment. This will be reflected on the Student Details Appointments tab and summaries will display on the Notes tab. Drop-in Appointments do not get added to the advisor\u2019s Outlook calendar. <\/p>\n \u24d8 Don’t forget to complete the meeting! Leaving the drop-in on ‘In Meeting’ status can have negative impacts on your Appointments calendar.<\/strong><\/p>\n <\/div>\n<\/div>\n\n \u24d8 NOTE<\/strong>: No warning message will appear before the queue is closed. However, if a queue is closed in error, it can simply be re-opened, which will not affect the status of any students currently in the queue. <\/li>\n When a queue is closed: <\/strong><\/p>\n <\/div>\n<\/div>\n\n <\/div>\n<\/div>\n\n Last updated October 2025. To download a PDF copy of this resource, print this webpage as a PDF. Other resource formats can also be accessed via the relevant icons. <\/p>\n This resource outlines how to create and manage a queue for Academic Advising drop-in appointments. It includes instructions for individual advisors on how to accept students, requeue students, and complete drop-in appointments.\u202f Introduction The Drop-Ins feature of MyBU Student allows academic advisors to offer same-day support to students through quick, problem-solving sessions during high-volume times. 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All screens shown are for training purposes only.<\/p>\nOverview & Workflow<\/h4>
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Workflow<\/h5>\n
![](\"\/sis-training\/files\/2025\/12\/Advising-Appts-Drop-Ins-24.png\")
<\/p>\n\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-1-636x143.png\")
<\/a><\/p>\n\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-2-636x117.png\")
<\/a><\/p>\nOpen or Access a Queue<\/h4>
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![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-3.png\")
<\/a><\/p>\n\n
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![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-4-636x154.png\")
<\/a><\/p>\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-5-636x334.png\")
<\/a><\/p>\nSettings & Drop-In Link<\/h4>
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\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-6-585x636.png\")
<\/a>This method prevents additional students from being added to the queue while final students are seen by advisors.<\/li>\n<\/ul>\n<\/li>\nQueue Statistics<\/h4>
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\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-7-636x151.png\")
<\/a> <\/p>\nAdding Students to the Queue<\/h4>
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-8.png\")
<\/a><\/p>\n\n
Monitoring the Queue<\/h4>
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-9-636x216.png\")
<\/a>TIP!<\/strong> Don\u2019t forget that MyBU Student screens time out after 20 minutes of inactivity. Users who are passively monitoring the queue should keep an eye out inactivity notifications and click OK<\/strong> to remain in the session. <\/p>\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-10-636x220.png\")
<\/a><\/p>\n\n
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\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-11.png\")
<\/a> ![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-12.png\")
<\/a><\/p>\n
\n<\/div>\n<\/div>\n\nEdit or Remove a Queued Student<\/h4>
\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-13.png\")
<\/a><\/li>\n\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-14-636x348.png\")
<\/a><\/li>\nTO EDIT<\/h5>\n
\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-15-636x356.png\")
<\/a><\/p>\nTO REMOVE<\/h5>\n
\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-16-636x283.png\")
<\/a> <\/p>\nAdvisors: Accept & Conduct Drop-In<\/h4>
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![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-19.png\")
<\/a><\/p>\n\n
\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-20-636x493.png\")
<\/a><\/p>\n<\/li>\n\n
![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-21-636x549.png\")
<\/a><\/p>\nTo Complete the Drop-In:<\/h5>\n
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\n
\n
\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-22-636x583.png\")
<\/a>\n<\/li>\n<\/ol>\nClosing the Queue<\/h4>
\n
\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-17-636x46.png\")
<\/a><\/p>\n
\n![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-18-636x92.png\")
<\/a><\/p>\n\n
Viewing Prior Sessions<\/h4>
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![\"This](\"\/sis-training\/files\/2025\/10\/Advising-Appts-Drop-Ins-23-640x167.png\")
<\/a><\/p>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"