{"id":3636,"date":"2025-09-15T14:27:37","date_gmt":"2025-09-15T18:27:37","guid":{"rendered":"https:\/\/sites.bu.edu\/sis-training\/?p=3636"},"modified":"2026-08-26T10:02:30","modified_gmt":"2026-08-26T14:02:30","slug":"records-enrollment-changes","status":"publish","type":"post","link":"https:\/\/sites.bu.edu\/sis-training\/records-enrollment-changes\/","title":{"rendered":"Records\/Enrollment Changes: Choosing the Right Process"},"content":{"rendered":"<p>The process for completing a records or enrollment update related change for a student is dependent on several factors. The information below encompasses common scenarios staff may encounter.<\/p>\n<h5>NAVIGATION<\/h5>\n<p>Several types of records and enrollment changes are accessed via the <strong>MyBU Student Dashboard > Left Menu > Manage Workflow<\/strong> folder.<br \/>\n<a href=\"\/sis-training\/files\/2026\/07\/choosing_right_process_qc_1.png\"><img loading=\"lazy\" src=\"\/sis-training\/files\/2026\/07\/choosing_right_process_qc_1.png\" alt=\"Dashboard Left menu access for the Manage Workflow folder, displaying options for Request Program\/Plan Change, Request Enrollment Changes, Student Academic Record Change, Approved Academic Load Change, and Manage Approvals.\" width=\"174\" height=\"263\" class=\"alignright size-full wp-image-8893\" style=\"border:2px solid black\"\/><\/a><\/p>\n<ul>\n<li>Links to available Workflow request resources are provided in the table below. <\/li>\n<li>For guidance on the Manage Approvals option, please refer to the <a href=\"https:\/\/sites.bu.edu\/sis-training\/approve-enrollment-workflow-request\/\">Approve Enrollment Workflow Requests<\/a> resource.<\/li>\n<\/ul>\n<h5>PROCESS DEPENDENCIES<\/h5>\n<p>The process for completing a\u202frecords\u202for enrollment related change for a student is dependent on:<\/p>\n<ul>\n<li><strong>Type of update needed<\/strong>: Common scenarios are addressed in the table below. Some are self-processed through MyBU Student Workflow; others are directed to ServiceNow as a manual processing request ticket.<\/li>\n<li><strong>Security status<\/strong>: Proper security is needed to enter change requests; access will vary by user. Workflow requests from users without approver status are typically routed to department approvers for processing.<\/li>\n<li><strong>Timing of request<\/strong>: Process choice depends on whether the request is for a current\/future term or for a past term. Refer to guidance in the table below for current\/future requests. For requests for past terms, use Manage Workflow > Student Academic Record Change.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h5>CHOOSING THE RIGHT PROCESS<\/h5>\n<p>\u24d8 <strong>NOTE<\/strong>: The table&#8217;s center column identifies the MyBU Student Workflow processes appropriate for <strong>current\/future terms<\/strong>. Remember: to request changes for <strong>past terms<\/strong>, use <strong>Student Academic Record Change<\/strong> instead.<\/p>\n<table class=\"redTable\">\n<thead>\n<tr>\n<th>Change \/ Update<\/th>\n<th>How to Request\/Process Change in MyBU Student<\/th>\n<th>Resources \/ More Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Approved Academic Load<\/strong><br \/>Changes to enrollment status (e.g.,\u202ffull-time, part-time)<\/td>\n<td>Approved Academic Load Change<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/approved-academic-load-updates-request-by-staff\/\">Approved Academic Load Updates: Request by Staff<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Enrollment Requests<\/strong><br \/>Adding, dropping, swapping, auditing, pass\/fail, etc.<\/td>\n<td>Request Enrollment Changes<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/enrollment-workflow-request-by-staff\/\">Enrollment Workflow: Request by Staff<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Bulk Enrollment Requests<\/strong><br \/>For 25+\u202fenrollments\u202fnot entered via Workflow<\/td>\n<td>Student Academic Record Change <\/td>\n<td>Request opens a ServiceNow ticket.<br \/>Contact <a href=\"mailto:registrar@bu.edu\">registrar@bu.edu<\/a> for the request template.<\/td>\n<\/tr>\n<tr>\n<td><strong>Expected Graduation Term Change<\/strong><br \/>Move up or defer expected graduation date<\/td>\n<td>Request Program\/Plan Change<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/program-plan-workflow-requests\/\">Program\/Plan Workflow Requests<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Grade Changes<\/strong><br \/>Only for changes made outside grade change window (i.e., only after the end of the term following the term for which the grade change is needed)<\/td>\n<td>Student Academic Record Change<\/td>\n<td>Faculty make grade changes in the Class Roster until the end of the following term (e.g., last day of Spring for a Fall class grade change). Direct Faculty to <a href=\"https:\/\/sites.bu.edu\/sis-training\/grade-changes\/\">Grade Changes<\/a> resource for guidance.<\/td>\n<\/tr>\n<tr>\n<td><strong>Inactivate Student<\/strong><br \/>LOA (grad students only), suspension, dismissal<\/td>\n<td>Request Program\/Plan Change<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/program-plan-workflow-requests\/\">Program\/Plan Workflow Requests<\/a><br \/>NOTE: All undergraduates should initiate LOA requests through the <a href=\"https:\/\/student.bu.edu\/MyBU\/s\/academics\">MyAcademic Guide agent<\/a> on the Student Portal.<\/td>\n<\/tr>\n<tr>\n<td><strong>Reinstatement<\/strong><br \/>Reinstate student for term\u202f (e.g., return after discontinuation or withdrawal)<\/td>\n<td>Student Academic Record Change <\/td>\n<td>Request opens a ServiceNow ticket<\/td>\n<\/tr>\n<tr>\n<td><strong>Plan\/Subplan Changes<\/strong><br \/>Add, remove, update major\/minor\/duals or concentration\/specialization<\/td>\n<td>Request Program\/Plan Change<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/program-plan-workflow-requests\/\">Program\/Plan Workflow Requests<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Program Changes<\/strong><br \/>Change primary academic program (undergrad only)<\/td>\n<td>Request Program\/Plan Change<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/program-plan-workflow-requests\/\">Program\/Plan Workflow Requests<\/a><br \/>For grad student program changes, use <a href=\"https:\/\/bostonu.qualtrics.com\/jfe\/form\/SV_d4FY7dKcbkD713M\">Graduate Program Change Form<\/a>.<\/td>\n<\/tr>\n<tr>\n<td><strong>Requirement Term Changes<\/strong><br \/>Changes to catalog year-associated degree requirements or conditions student must fulfill<\/td>\n<td>Request Program\/Plan Change<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/program-plan-workflow-requests\/\">Program\/Plan Workflow Requests<\/a><\/td>\n<\/tr>\n<tr>\n<td><strong>Study Agreements<\/strong><br \/>Update or request new special program code<\/td>\n<td>Student Academic Record Change<\/td>\n<td>Request opens a ServiceNow ticket<\/td>\n<\/tr>\n<tr>\n<td><strong>Student Groups<\/strong><br \/>Update\u202for request new\u202fstudent groups<\/td>\n<td>Self-processed in MyBU Student; varies by Group.<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/student-groups\/\">Student Groups<\/a>. <br \/>Refer to <a href=\"https:\/\/sites.bu.edu\/sisrenewal\/files\/__restricted\/entire-bu-community\/Student-Group-List-Responsibility.xlsx\">List &#038; Managing College\/Dept file<\/a> for details on Group list responsibility.<\/td>\n<\/tr>\n<tr>\n<td><strong>Service Indicators<\/strong><br \/>Update\u202for request new\u202fholds<\/td>\n<td>With access, self-processed in MyBU Student<\/td>\n<td><a href=\"https:\/\/sites.bu.edu\/sis-training\/service-indicators\/\">Service Indicators<\/a> (includes list of SIs that require contacting OUR or other administrators for removal)<br \/><a href=\"https:\/\/sites.bu.edu\/sis-training\/manage-credit-overload-process-for-tuition\/\">Credit Overload Tuition Process<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h5>OTHER PROCESSES<\/h5>\n<ul>\n<li>Email <a href=\"mailto:registrar@bu.edu\">registrar@bu.edu<\/a> if staff need to verify\/clarify self-service processes with OUR.\n<ul style=\"margin-left:1rem;\">\n<li><strong>\u24d8 NOTE:<\/strong> This email is not to submit records\/enrollment change requests. No record change requests will be processed from this email address.<\/li>\n<li>Students should not use this email address to request record changes. Please direct students to contact appropriate school\/college staff for assistance.<\/li>\n<\/ul>\n<\/li>\n<li>Term Activation Request:\n<ul style=\"margin-left:1rem;\">\n<li>Should only be needed on occasion.<\/li>\n<li>Use <strong>Manage Workflow > Student Academic Record Change<\/strong> and select <strong>Other<\/strong> from Request list.<\/li>\n<\/ul>\n<\/li>\n<li>Graduate Students Exception:\n<ul style=\"margin-left:1rem;\">\n<li>For incoming Grad students before the Term, school\/college administrative staff enter Program\/Plan changes.<\/li>\n<li><strong>Manage Workflow > Request Program\/Plan Change<\/strong> can be used once Term starts.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-bottom:1rem;\">This page was last updated August 2026. To download a PDF copy of this resource, print this webpage as a PDF. <\/p>\n<p style=\"border-top: 10px solid #669999; text-align: right; margin-block-end: 0px;\"><a href=\"https:\/\/sites.bu.edu\/sis-training\/mybu-student-glossary\/\" rel=\"noopener noreferrer\" title=\"Glossary\"><img loading=\"lazy\" src=\"\/sis-training\/files\/2025\/06\/Glossary-icon.png\" alt=\"Glossary Icon - Click here for MyBU Student Glossary.\" width=\"75px\" height=\"75px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The process for completing a records or enrollment update related change for a student is dependent on several factors. The information below encompasses common scenarios staff may encounter. NAVIGATION Several types of records and enrollment changes are accessed via the MyBU Student Dashboard > Left Menu > Manage Workflow folder. Links to available Workflow request [&hellip;]<\/p>\n","protected":false},"author":1183,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[6,43,45,25],"_links":{"self":[{"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/posts\/3636"}],"collection":[{"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/users\/1183"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/comments?post=3636"}],"version-history":[{"count":20,"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/posts\/3636\/revisions"}],"predecessor-version":[{"id":9097,"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/posts\/3636\/revisions\/9097"}],"wp:attachment":[{"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/media?parent=3636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/categories?post=3636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sites.bu.edu\/sis-training\/wp-json\/wp\/v2\/tags?post=3636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}