![\"Glossary](\"\/sis-training\/files\/2025\/06\/Glossary-icon.png\"){kind=icon}
<\/a>![\"Video](\"\/sis-training\/files\/2025\/05\/Video-icon.png\"){kind=icon}
<\/a><\/p>\nIntroduction<\/h4>\n
Service Indicators are essentially flags on a student record that provide or limit services and access for a student user. There are two types of service indicators \u2014 positive and negative.<\/p>\n
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- Negative Service Indicators<\/strong> create holds that prevent the student from engaging in specific processes or services, such as registration for classes or library privileges.\n
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- Negative Service Indicators are often configured with a message visible to the student explaining the reason for the hold and\/or actions to have the hold released.<\/li>\n<\/ul>\n<\/li>\n
- Positive Service Indicators<\/strong> are used to identify specific populations of students to facilitate a process or for reporting.\n
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- Most service indicators are not visible to students as they do not cause holds.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
The most broadly used service indicators at BU are the Registration Hold, which can be released by authorized staff, and the Advisor Hold, which can be released by a student\u2019s assigned academic advisor. Instructions on how to release a hold can be found in the sections below.<\/p>\n
Service Indicators vs. Student Groups<\/strong><\/p>\n
In MyBU Student, a Student Group is used to identify a group of students of similar affiliations, e.g., student athletes. Student Groups can be used similarly to positive Service Indicators for administrative\/reporting purposes, but in different contexts. Refer to the Student Groups<\/a> resource for more information.<\/p>\n
\u26a0\ufe0e Screen options and menus will vary by user; please note that displays may differ for you based on access that has been granted. All screens shown are for training purposes only.<\/p>\n
Navigation & Overview<\/h4>
<\/p>\nUsers who have access to Manage Service Indicators can navigate to the page from the MyBU Student Dashboard.<\/p>\n
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- Log into MyBU Student<\/a>.<\/li>\n
- In the left-side navigation menu, select Manage Service Indicators<\/strong>.<\/li>\n
![\"MyBU](\"\/sis-training\/files\/2026\/02\/Service_Indicators_1.png\")
<\/a><\/p>\n- On the Manage Service Indicators<\/strong> page, enter search criteria for the student whose Service Indicators need to be managed.\n
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- If the student\u2019s UID is known, enter it into the ID<\/strong> field and click Search<\/strong> to open the student’s service indicators.<\/li>\n
- If the student\u2019s UID is NOT known, enter other search criteria as needed and click Search<\/strong>. (Note: Campus ID is the same as UID. National ID is social security number.)<\/li>\n<\/ol>\n<\/li>\n
![\"Manage](\"\/sis-training\/files\/2026\/02\/Service_Indicators_2-636x287.png\")
<\/a><\/p>\n- Select the correct student from the list of Search Results. Clicking any blue hyperlinked field on the correct row will open the service indicators for that student.\n
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- Note that the student may appear on multiple rows, but all rows with that student\u2019s UID will go to the same place.<\/li>\n<\/ol>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_3-636x211.png\")
<\/a><\/p>\n- The Manage Service Indicators<\/strong> page for the selected student will appear.<\/li>\n<\/ol>\n
\u24d8 NOTE<\/strong>: Security access will determine which Service Indicators can be seen. Some Service Indicators will not be shown to some users. For example, positive Service Indicators used by Student Financials staff for record-keeping purposes will not display for most Advisor users.<\/p>\n
Below is an example of a student with no Service Indicators applied to their record:<\/p>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_4-636x352.png\")
<\/a><\/p>\nBelow is an example of existing Service Indicators associated to the student:<\/p>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_5-636x255.png\")
<\/a><\/p>\nTIP!<\/strong> To change the view to only Positive or only Negative service indicators, select from the \u2018Effect\u2019 dropdown and then click \u2018Refresh\u2019.<\/p>\n
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- To view and\/or edit Service Indicator: click on its Code. <\/li>\n
- To apply a new Service Indicator: click Add Service Indicator above or below the table.<\/li>\n<\/ul>\n
Additional information about the data shown in the Service Indicator Summary table can be found in the \u2018Add or Edit Service Indicators\u2019 section below.<\/p>\n
<\/div>\n<\/div>\n\n
Add or Edit Service Indicators<\/h4>
<\/p>\n\u24d8NOTE:<\/strong> The ability to add service indicators is restricted by security access. Many users will have access to VIEW service indicators but not to add\/edit them.<\/p>\n
Be sure to adhere to any established policies and procedures at the department or school\/college level when inputting service indicator data.<\/p>\n<\/p>\n
After navigating to the Manage Service Indicators page for the student, click the Add Service Indicator<\/strong> link or the Service Indicator Code<\/strong> for an existing indicator. <\/p>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_5A-636x496.png\")
<\/a><\/p>\nWhether viewing, editing, or adding a service indicator, the Service Indicator Data<\/strong> screen is used. The components of this screen are outlined below, with screen shots for adding a new service indicator. If an existing Service Indicator Code was selected, the fields on this screen would be populated with the appropriate data. Allowed edits can then be made.<\/p>\n
![\"Add](\"\/sis-training\/files\/2026\/02\/Service_Indicators_6-636x464.png\")
<\/a><\/p>\nBASIC DATA<\/strong><\/p>\n
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- Institution Code<\/strong> \u2013 This should always be BU001 for BU.<\/li>\n
- Service Indicator Code<\/strong> \u2013 Enter code, or use the magnifying glass to look up the code needed.<\/li>\n
- Reason<\/strong> \u2013 The Reason field is dynamic based on the Service Indicator Code input Specific Reason Codes are configured for each specific Service Indicator, and can be entered or looked up using the magnifying glass.\n
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- Note that some Service Indicators do not have specific reasons associated with them. In these instances, the Reason code is the same as the Service Indicator code.<\/li>\n<\/ul>\n<\/li>\n
- Description<\/strong> \u2013 The Description field is automatically populated based on the Service Indicator Code and Reason input. The Description usually contains the message visible to students associate with a hold.<\/li>\n
- Effect<\/strong> \u2013 Positive or Negative. This is dynamically auto populated based on the Service Indicator Code and Reason input.<\/li>\n<\/ul>\n
EFFECTIVE PERIOD<\/strong><\/p>\n
The service impacts associated with a service indicator can be term-based or date-based. They are applied or released based on the start and end information<\/strong> entered in this section. Entering a particular Start Term or Start Date allows for a Service Indicator such as a hold to be applied for an upcoming term.<\/p>\n
If no End Term value is entered, term-based impacts will be in effect until the service indicator is released. Similarly, if no End Date value is entered, date-based impacts will be in effect until the service indicator is released. For term-based impacts that will be in effect for all terms, a Start Term value of 0000 can be entered. <\/p>\n
The information required for Effective Period may be dependent on Service Indicator and scenario.<\/p>\n
For example, for students who need a Service Indicator code of \u2018RFT – Certified PartTime\u2019, the Start Term entered should be the term for which the status applies. The Start Date entered should be the date the Service Indicator is added, even if it\u2019s after the start of the term. No End Term or End Date should be entered for the RFT Service Indicator. For other scenarios, please refer to OUR policies.<\/p>\n
ASSIGNMENT DETAILS<\/strong><\/p>\n
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- Department<\/strong> \u2013 Enter or use the magnifying glass to look up the code for the applicable department that manages the Service Indicator.<\/li>\n
- Reference<\/strong> \u2013 This field is optional and should only be used when established in departmental\/administrative procedures.<\/li>\n
- Amount<\/strong> \u2013 This field is for monetary amount that may be required to satisfy a particular service indicator. This field should not be used unless established in departmental\/administrative procedures.<\/li>\n<\/ol>\n
CONTACT INFORMATION & COMMENTS<\/strong><\/p>\n
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- Contact ID<\/strong> \u2013 This field is optional and should only be used if established in departmental\/administrative procedures when there is a particular person to be contacted with any questions about this Service Indicator other than the user who added it\n
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- The Contact Person<\/strong> field will dynamically populate based on the Contact ID entered.<\/li>\n<\/ol>\n<\/li>\n
- Placed Person ID & Placed By<\/strong> will automatically populate with the UID and name of whoever is adding the Service Indicator.<\/li>\n<\/ol>\n
The Comments<\/strong> section is optional and should only be used when established in departmental\/ administrative procedures.<\/p>\n
SERVICES IMPACTED<\/strong><\/p>\n
Any impacted services will automatically display in this table based on the Service Indicator code. Services Impacted are configured for each Service Indicator. Click on the code in the Impact column<\/strong> to view more information.<\/p>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_7-636x84.png\")
<\/a><\/p>\n\u24d8 NOTE<\/strong>: The Basis-Date<\/strong> and Basis-Term<\/strong> columns indicate if the impacts apply on a date or term basis. It may be helpful to check here when figuring out whether to enter Effective Period data for a particular Service Indicator. <\/p>\n
<\/div>\n<\/div>\n\n
How to Release a Hold<\/h4>
<\/p>\nRegistration Holds (REG) and Advising Holds (RAD) are some of the most broadly used Service Indicators at BU, and will direct a student to their advisor or school\/college to have it lifted. <\/p>\n
Authorized users can release a hold (i.e., remove the Service Indicator) using the Manage Service Indicators page or the Act As User feature. Instructions for both of these options are included below.<\/p>\n
\u24d8 NOTE<\/strong>: For questions regarding security access to release a hold, contact your Data Security Administrator (DSA). <\/p>\n
RELEASE A HOLD FROM THE MANAGE SERVICE INDICATORS PAGE<\/h5>\n
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- Click on the Service Indicator code to open the Service Indicator data screen.<\/li>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_8-636x281.png\")
<\/a><\/p>\n- Users who are authorized to release the hold will see a Release<\/strong> button in white with red text. Click the button to release the hold and instantly remove the Service Indicator from the student\u2019s record.\n
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- Users who are not authorized to release the hold may still see the Release button, but it will be greyed out and not functional.<\/li>\n<\/ol>\n<\/li>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_9-636x241.png\")
<\/a><\/p>\n- Once released, the hold will no longer be seen on the Manage Service Indicators page. <\/li>\n<\/ol>\n
RELEASE A HOLD WITH ACT AS USER<\/h5>\n
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- In the left-side navigation menu, select Lookup Student<\/strong>. <\/li>\n
![\"MyBU](\"\/sis-training\/files\/2026\/02\/Service_Indicators_10.png\")
<\/a><\/p>\n- Search for the applicable student, and then select Act As User<\/strong>. <\/li>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_11-636x131.png\")
<\/a><\/p>\n- Review the FERPA disclaimer and select Continue<\/strong>.<\/li>\n
![\"FERPA](\"\/sis-training\/files\/2026\/02\/Service_Indicators_12-636x429.png\")
<\/a><\/p>\n- Under the Holds section of the Dashboard, click on the hold to be released to open its details. <\/li>\n
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- Alternatively, click the expand icon to navigate to the Holds page.<\/li>\n<\/ol>\n<\/li>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_13-636x206.png\")
<\/a><\/p>\n- Users who are authorized to release the hold will see a Release Hold<\/strong> button. Click the button to immediately release the hold.\n
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- Users who are not authorized to release the hold will not see the button.<\/li>\n<\/ol>\n<\/li>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_14-636x205.png\")
<\/a><\/p>\n- Once released, the hold will be instantly removed from the student’s Holds page.<\/li>\n<\/ol>\n
<\/div>\n<\/div>\n\n
Service Indicators in Student Services Center<\/h4>
<\/p>\nStudent\u2019s Service Indicators can also be viewed and managed in the Student Services Center, for those who have access to it.<\/p>\n
The Service Indicator Summary and Service Indicator Data screens appear as described in the navigation from the dashboard above, but with the additional use of helpful icons to distinguish between Positive Service Indicators and Negative Service Indicators. Refer to the screen shots below, which highlight how Service Indicators appear on the Student Center tab and the General Info tab of the Student Services Center. <\/p>\n
![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_scc1-636x233.png\")
<\/a><\/p>\n![\"Example](\"\/sis-training\/files\/2026\/02\/Service_Indicators_ssc2-636x432.png\")
<\/a><\/p>\nFor more information about the Student Services Center, refer to the Student Services Center: View Student Information<\/a> resource. <\/p>\n
<\/div>\n<\/div>\n\n
Requests for Staff Without Access<\/h4>
<\/p>\nThe above processes for directly managing Service Indicators requires the appropriate access. Staff who do not have access should request the adding or removing of a value via the MyBU Student Service Indicator Place\/Release Request Form <\/a>in ServiceNow.<\/p>\n
![\"MyBU](\"\/sis-training\/files\/2026\/03\/Service_Indicators_15-636x479.png\")
<\/a><\/p>\nEnter all required and known information to streamline the submission. Click Submit<\/strong> when ready. <\/p>\n
<\/div>\n<\/div>\n\n
Common Service Indicators<\/h4>
<\/p>\n\u24d8 This section is NOT an exhaustive list<\/strong> of all service indicators. New service indicators may be configured in MyBU Student as additional needs arise, and the ability to view and\/or manage certain service indicators may be restricted by security access. <\/p>\n
For the purposes of this resource, service indicators are grouped into the following categories:<\/p>\n
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- University Compliance Service Indicators <\/li>\n
- Administrative Holds<\/li>\n
- Service Indicators used for Approved Academic Load <\/li>\n
- Service Indicators used to Identify Students <\/li>\n<\/ul>\n
UNIVERSITY COMPLIANCE SERVICE INDICATORS<\/h5>\n
Students must be in compliance with certain requirements in order to register for classes. Negative service indicators for compliance are automatically applied to student records as applicable, resulting in a hold on enrollment activity. The holds (and thus, the service indicators) are removed upon completion of the compliance requirements as described by the instructions in the message to the student.<\/p>\n
Some of these indicators block ALL enrollment activities while others only block students from ADDING classes (so they can still drop classes).<\/p>\n
Compliance holds that block ALL enrollment activities:<\/p>\n
- Once released, the hold will be instantly removed from the student’s Holds page.<\/li>\n<\/ol>\n
- Users who are authorized to release the hold will see a Release Hold<\/strong> button. Click the button to immediately release the hold.\n
- Search for the applicable student, and then select Act As User<\/strong>. <\/li>\n
- Once released, the hold will no longer be seen on the Manage Service Indicators page. <\/li>\n<\/ol>\n
- Users who are authorized to release the hold will see a Release<\/strong> button in white with red text. Click the button to release the hold and instantly remove the Service Indicator from the student\u2019s record.\n
- Placed Person ID & Placed By<\/strong> will automatically populate with the UID and name of whoever is adding the Service Indicator.<\/li>\n<\/ol>\n
- The Contact Person<\/strong> field will dynamically populate based on the Contact ID entered.<\/li>\n<\/ol>\n<\/li>\n
- Reference<\/strong> \u2013 This field is optional and should only be used when established in departmental\/administrative procedures.<\/li>\n
- Effect<\/strong> \u2013 Positive or Negative. This is dynamically auto populated based on the Service Indicator Code and Reason input.<\/li>\n<\/ul>\n
- Service Indicator Code<\/strong> \u2013 Enter code, or use the magnifying glass to look up the code needed.<\/li>\n
- Institution Code<\/strong> \u2013 This should always be BU001 for BU.<\/li>\n
- The Manage Service Indicators<\/strong> page for the selected student will appear.<\/li>\n<\/ol>\n
- If the student\u2019s UID is NOT known, enter other search criteria as needed and click Search<\/strong>. (Note: Campus ID is the same as UID. National ID is social security number.)<\/li>\n<\/ol>\n<\/li>\n
- In the left-side navigation menu, select Manage Service Indicators<\/strong>.<\/li>\n
- Log into MyBU Student<\/a>.<\/li>\n
- Most service indicators are not visible to students as they do not cause holds.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n