ServiceNow, from Boston University’s IS&T, streamlines ticket management for BU’s applications and websites. If WordPress theme or plugin related: the tickets are evaluated by IS&T and then forwarded to Interactive Design for leadership to resource and assign to the best available and relevant Lead Designer or Developer.<\/p>\n
Our Priority Matrix to help triage bugs in ID products and manage ServiceNow tickets related to our WordPress themes.<\/p>\n
Ticket Priority Matrix<\/a><\/p>\n Ticket Workflow<\/a><\/p>\n <\/p>\n If you’re a relevant Lead Designer or Developer who recognizes a past project, inquire about fixing or patching the requested ticket. Whether the ticket is a post-launch bug reads like a new feature, or not, please address it in our #servicenow-bugfixes<\/strong> Slack channel<\/a>, addressed to Kristen Ibbitson<\/a>, or the relevant Creative Director of the project.<\/p>\n Open Tickets<\/a><\/p>\n New Interface Overview<\/a><\/p>\n <\/p>\n A lot of our work as a department wouldn’t be possible without the collaborative assistance and server hosting capabilities of BU’s Information Services & Technology<\/a> (IS&T). In addition to providing technology services for the University, IS&T crafts and manages standalone and WordPress-supported applications that organize, interface with, and output private and public data and professional information throughout BU’s digital ecosystem.<\/p>\n <\/p>\n To be familiar with the plugins that integrate with it: it’s strongly<\/strong> encouraged<\/strong><\/em> that you read up on IS&T’s How-To with WordPress<\/a>. For a more engaging experience, you can also sign up for any WordPress Training sessions<\/a> (subject to availability) and may help if you’re more of a practice-based visual learner. As for WordPress, there are plenty of resources online.<\/p>\n <\/p>\n Read on about WordPress from TechWeb<\/a><\/p>\n <\/div>\n In very fringe cases, Responsive Foundation tools can be utilized as a standalone to build and apply to either a blank website or headless CMS. Due to its sensitivity, all maintenance [including copy(!)] is the responsibility of the Lead Designer.<\/span><\/p>\n They’re rare, but if ever scoped: it’s because a project required a more complex experience outside of what a CMS could offer.<\/span><\/p>\nWordPress and IS&T<\/h2>\n
\nOlder, Unrecommended & Discontinued Services<\/h2>\n
Non-WordPress Websites<\/h3>\n