{"id":1986,"date":"2024-08-10T04:18:05","date_gmt":"2024-08-10T08:18:05","guid":{"rendered":"http:\/\/sites.bu.edu\/marcom-team\/?page_id=1986"},"modified":"2025-09-03T17:06:50","modified_gmt":"2025-09-03T21:06:50","slug":"best-practices","status":"publish","type":"page","link":"https:\/\/sites.bu.edu\/marcom-team\/departments\/interactive-design\/id-info\/comms-channels\/best-practices\/","title":{"rendered":"Communication Best Practices"},"content":{"rendered":"<h4><strong>GitHub should be used for\u2026<\/strong><\/h4>\n<ul>\n<li>GitHub Issues \u2013\u00a0<strong>please put<\/strong>\u00a0<strong>all decisions (including relevant discussion) related to a GitHub Issue<\/strong><span>\u00a0<\/span>in the GitHub Issue \u2013 never leave behind a detail in slack or email.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>Slack should be used for\u2026<\/strong><\/h4>\n<p><strong>Project Channels<\/strong><\/p>\n<ul>\n<li>Project discussions<\/li>\n<li>Meeting coordination<\/li>\n<li>Asking questions about the project, client, or a specific deliverable\n<ul>\n<li>Please do not put in Slack what is already tracked via a GitHub Issue<\/li>\n<li>Discovery related tasks\/deliverables are suitable for Slack discussions, as they are not in GitHub Issues<\/li>\n<\/ul>\n<\/li>\n<li>Project reminders<\/li>\n<li>Team + Relationship building, celebrations, weather related discussions (hurricane playlists, videos of puppies enjoying their first snow)<\/li>\n<\/ul>\n<p><strong>Private DM\u2019s<\/strong><\/p>\n<ul>\n<li><span>1:1 or subgroup dev chat\/debugging.<\/span><\/li>\n<\/ul>\n<p><em>(Final decisions should be documented in the appropriate platform: GitHub or Smartsheet.)<\/em><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Email should be used for\u2026<\/strong><\/h4>\n<ul>\n<li>Non-project related communication<\/li>\n<li>Important non-project information that needs be saved in a place that\u2019s easy to go back and reference<\/li>\n<li>Client feedback<\/li>\n<\/ul>\n<p><strong>If to Key Stakeholders, Leadership<\/strong><\/p>\n<ul>\n<li><span>Design concepts and background summaries for feedback<\/span><\/li>\n<li><span>Status, hours, burn rate, and schedule, communicating.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>Smartsheet for project scheduling\u2026<\/strong><\/h4>\n<ul>\n<li>Task assignments and deadlines<\/li>\n<li>Estimates per task\u00a0<em>(where it makes sense; does not apply to many development phases)<\/em><\/li>\n<li>Client Meetings and Review periods<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>Zoom for facilitating scheduled or confirmed meetings\u2026<\/strong><\/h4>\n<ul>\n<li>Project discussions.<\/li>\n<li>Morning check-ins.<\/li>\n<li>Team meetings.<\/li>\n<li>1 on 1 mentoring.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>ServiceNow for client correspondence\u2026<\/strong><\/h4>\n<p><span>When someone at the university finds a bug but isn\u2019t working on a project with us, that ticket comes in through our helpdesk, which uses ServiceNow. <\/span><span>I.D. creative director Jon Brousseau, your project\u2019s creative director, or project Management may resource and assign a ticket to you if it\u2019s critically urgent. Remember to coordinate resolving ServiceNow tickets in the <\/span><a href=\"https:\/\/app.slack.com\/client\/T024J2TTT\/GG196LJLE\"><span>#servicenow-bugfixes<\/span><\/a><span>\u00a0channel.\u00a0<\/span>If you&#8217;re unsure if something&#8217;s a bug or a feature request: reach out to Kristen Ibbitson.<\/p>\n<ul>\n<li>You are to be professional and cordial in tone when corresponding with clients and helping resolve their bug issues.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>Google Drive\/Dropbox\u2026<\/strong><\/h4>\n<ul>\n<li><span>Always double-check where you\u2019re saving to.<\/span><\/li>\n<li>Check with another project&#8217;s manager before saving files to or over another projects files.<\/li>\n<li><span>These documents should be created in the Interactive Design team drive,\u00a0instead of your personal Google Drive account or folder.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" src=\"\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-636x341.png\" alt=\"\" width=\"636\" height=\"341\" class=\"alignnone size-medium wp-image-2126\" srcset=\"https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-636x341.png 636w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-150x80.png 150w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-768x412.png 768w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1024x549.png 1024w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1536x824.png 1536w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM.png 2020w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-503x270.png 503w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-931x500.png 931w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-500x268.png 500w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-769x413.png 769w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1162x624.png 1162w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1200x643.png 1200w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-992x532.png 992w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1500x804.png 1500w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1920x1030.png 1920w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-600x321.png 600w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-496x266.png 496w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-750x402.png 750w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1000x536.png 1000w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1539x826.png 1539w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1863x1000.png 1863w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-1984x1064.png 1984w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-550x295.png 550w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-710x381.png 710w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-400x214.png 400w, https:\/\/sites.bu.edu\/marcom-team\/files\/2024\/08\/Screenshot-2024-08-10-at-5.24.48\u202fPM-300x160.png 300w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Phone\u2026<\/strong><\/h4>\n<ul>\n<li><span>For emergencies\/edge cases, please refer to the \u201cHow to Access Your BU Phone\/Voicemail\u201d section of the\u00a0<\/span><a href=\"https:\/\/www.bu.edu\/tech\/support\/working-teaching-remotely\/\"><span>Working &amp; Teaching Remotely<\/span><\/a><span>\u00a0page to set up office-phone forwarding to your personal number and checking your office phone\u2019s voicemail.\u00a0<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>GitHub should be used for\u2026 GitHub Issues \u2013\u00a0please put\u00a0all decisions (including relevant discussion) related to a GitHub Issue\u00a0in the GitHub Issue \u2013 never leave behind a detail in slack or email. &nbsp; Slack should be used for\u2026 Project Channels Project discussions Meeting coordination Asking questions about the project, client, or a specific deliverable Please do [&hellip;]<\/p>\n","protected":false},"author":12906,"featured_media":0,"parent":424,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/pages\/1986"}],"collection":[{"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/users\/12906"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/comments?post=1986"}],"version-history":[{"count":8,"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/pages\/1986\/revisions"}],"predecessor-version":[{"id":2758,"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/pages\/1986\/revisions\/2758"}],"up":[{"embeddable":true,"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/pages\/424"}],"wp:attachment":[{"href":"https:\/\/sites.bu.edu\/marcom-team\/wp-json\/wp\/v2\/media?parent=1986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}