{"id":12,"date":"2017-03-02T14:20:35","date_gmt":"2017-03-02T19:20:35","guid":{"rendered":"https:\/\/sites.bu.edu\/ithcsurvey\/?page_id=12"},"modified":"2017-03-14T11:41:53","modified_gmt":"2017-03-14T15:41:53","slug":"team","status":"publish","type":"page","link":"https:\/\/sites.bu.edu\/ithcsurvey\/team\/","title":{"rendered":"Team"},"content":{"rendered":"

Core Team: 2017<\/span><\/p>\n

\"Jill<\/p>\n

Jill Beckman – Presenter and Project Founder <\/strong>
\nJill is the Director over the Service Desk and Desktop Services within Boston University’s centralized support center.<\/span>\u00a0 <\/span><\/span>Her service desk team consists of 19 staff, and supports over 200 IT services.<\/span>\u00a0 <\/span><\/span>Her desktop support team consists of 40 staff, and supports over 90 departments and schools within BU.<\/span>\u00a0 <\/span><\/span>They are responsible for many University shared services, such as the desktop asset management system. Jill also serves as the Request Fulfillment Process Owner for BU.<\/span><\/p>\n

 <\/p>\n

\"MarkMark Kimionakis – Co-presenter <\/strong>
\nMark is the Assistant Director for the Desktop Services team within BU’s IT Help Center. His team consists of 40 staff, and supports over 90 departments and schools within BU.<\/span>\u00a0 <\/span>Desktop Services is also responsible for many University shared services, such as the desktop asset management system, the endpoint device security system, imaging, and virtual desktops.<\/span>\u00a0 <\/span>Mark also acts as the service owner for multiple service components in BU\u2019s IT service catalog.<\/span><\/span><\/p>\n

 <\/p>\n

<\/span>Phil Berenz – Logistics and planning (Co-presenter, 2016)<\/strong>\"IMG_1980\"<\/span>
\nPhillip is a Lead Client Support Specialist within Boston University\u2019s IT Help Center. As a leader\u00a0<\/span>within the Service Desk, Phillip oversees operations of technology services offered to the BU community. Beyond his support work, Phillip is passionate about implementing and improving processes that facilitate world-class client service. In 2012, Phillip was awarded the HDI Support Center Analyst of the Year Award by the HDI New England local chapter.<\/span><\/p>\n

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<\/span>Additional Contributors<\/span><\/p>\n

Mike Javorsky (Co-presenter, 2015)<\/strong><\/p>\n

Special Thanks<\/span><\/p>\n

We are very grateful to both Tracy Schroeder<\/a> (Vice President, Information Services & Technology) and Stacy Gianoulis (Executive Director, IT Help Center) for supporting our time spent on this initiative.<\/p>\n

We would also like to thank the Boston University Schools, Colleges, and departments that have shown strong support and interest in our initiative. \u00a0Their feedback and assistance in distributing our survey to their communities is greatly appreciated!<\/p>\n