Blackboard Ultra FAQs

These Frequently Asked Questions provide answers to common questions regarding how to access and use course features. For a complete listing of FAQs, please visit: http://www.bu.edu/cader/technical-issues/faq/

How do I access Blackboard?

Please go to: sites.bu.edu/agingny/

Click on Step 3-Access Online Training

I am logged in, how do I begin my course/certificate with the new Blackboard?

Click here to access the online course navigation guide

Click here to access the certificate program navigation guide

I received an “Authentication Failed” error message. When I try to access the courses, the screen hangs up with a rotating purple circle.

  1. This is a browser cache issue, please follow instructions to clear your browser cache: https://www.bu.edu/tech/support/browsers/clear-cache/windows/ 
  2. Try a private/incognito window, if you are using Chrome, use the shortcut CTRL SHIFT N
  3. If you are using Firefox, use the shortcut CTRL SHIFT P to launch the private window
  4. Try a different browser (Firefox or Chrome recommended)

I cannot access Blackboard, the password and username are not working.

For security reason, Blackboard does not allow access if a password was saved in the browser. Please follow instructions to remove the saved password:

https://www.bu.edu/tech/services/cccs/desktop/software/troubleshooting/removing-password-from-browsers-saved-password-list/

If you receive Error Messages similar to the following:

An error occurred. Contact the System Administrator.

For reference, the Error ID is 86d2219b-259f-4dcd-b704-e4b1fa622121.

Please contact CADER by submitting this form: https://bu219.activehosted.com/f/23

How do reset my password?

To reset your password, please go to: https://weblogin.bu.edu/buweb/resetpw

How do I request technical assistance?

Please contact CADER by submitting this form: https://bu219.activehosted.com/f/23

CADER provides access, equal opportunity, and reasonable accommodations for all its continuing education programs for individuals with disabilities. If you require special assistance, please contact CADER to inform us of your needs at (617) 358-2626. CADER staff is available Monday to Friday from 9:00am to 5:00pm EST.